Michael Pizza

Exceeded customer satisfaction by finding creative solutions to problems.

• Recognized by management for providing exceptional customer service.
• Guided families in furniture purchases, enhancing their home life experience.
• Oversaw daily activities of associates to ensure smooth operations. in sales, leasing, and collections tasks.
• Facilitated collaboration among colleagues, contributing to a positive work environment.
• Completed day-to-day duties accurately and efficiently.

• Reviewed credit histories, income statements, and other financial information of loan applicants.
• Recommended loan approvals and denials based on customer loan application reviews.
• Approved loan within specified limits or referred to appropriate approval level.
• Explained various types of loans available to customers and their associated terms and conditions.
• Collected past due loans, keeping credit and collateral exceptions within policy ranges.

• Guided customers through OneMain Financial loan options and repayment terms.
• Reviewed credit histories, income statements, and other financial information of loan applicants.
• Met with applicants to obtain information for loan applications and answer questions about process.
• Explained disclosures, rates, and payment schedules to customers clearly.
• Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
• Prepared loan files for underwriting and branch approval review.

• Verified item accuracy and efficiently executed substitution requests for grocery orders.
• Picked online grocery orders for pickup customers, ensuring accurate selection in store aisles.
• Arranged completed grocery orders in designated pickup areas. in chilled and ambient pickup areas.
• Loaded groceries into customer vehicles with careful service.

• Recruited, trained, and supervised new employees to enhance team capabilities.
• Supported associates in achieving sales, leasing, and collections goals.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Set customer service standards and ensured staff compliance through regular monitoring.
• Handled customer complaints quickly and professionally.
• Supported rent-to-own showroom operations and daily customer service.