Michael Pletcher
Creamery Tire
Phoenixville,PA
9
years of professional experience
My Career was built from experience and knowledge. I am very customer focused to provide the best that can
Work History
Customer Service Manager
5 Years 9 Months- Led customer service team, enhancing response times and improving overall satisfaction ratings.
- Facilitated problem-solving sessions to address recurring issues, resulting in improved customer retention rates.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Service Manager/Service Technician
3 Years 8 Months- Led team in delivering exceptional customer service, enhancing overall satisfaction and loyalty.
- Oversaw daily operations to ensure efficient workflow and adherence to company policies.
- Mentored junior staff, fostering professional growth and skill development within the team.
- Resolved customer complaints in professional and a timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
Education
Associate of Science - Criminal Justice
No Degree - Automotive Technology
Skills
Engine repair
Vehicle repair
Customer service
Problem-solving
Microsoft outlook
word
and Excel
Team leadership
Equipment repair
Operational Efficiency techniques
Timeline
Customer Service Manager
Creamery Tire
11.2020 - CurrentRead More
Service Manager/Service Technician
Mavis Tire
03.2017 - 11.2020Read More
Gibbs School Of Business
Associate of Science from Criminal Justice
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Northern Chester County Technical High School
No Degree from Automotive Technology
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