Michael Pollard
AutoZone
FORTWORTH,TX
1
Language
43
years of professional experience
Dynamic Customer Service Manager with proven expertise in driving process improvements and enhancing team performance. Committed to delivering exceptional customer satisfaction and optimizing service delivery.
Work History
Customer Service Manager
5 Years 1 Month- Led customer service team, ensuring high levels of satisfaction and efficient issue resolution.
- Analyzed customer feedback to identify trends and inform strategic decisions for service enhancements.
- Implemented process improvements, resulting in streamlined operations and reduced response times.
- Developed training programs to enhance staff performance and product knowledge.
- Managed inventory control processes to optimize stock availability for customers' needs.
- Mentored new hires, fostering a collaborative environment and promoting best practices in service delivery.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Lead Technician
20 Years- Supervised daily operations, ensuring safety compliance and efficient workflow management.
- Trained and mentored junior technicians, fostering skill development and teamwork.
- Implemented process improvements that enhanced service delivery and reduced downtime.
- Conducted regular equipment inspections, maintaining optimal functionality and safety standards.
- Planned, scheduled, and delegated daily work to team of employees.
Owner
17 Years 6 Months- Developed and implemented IT solutions to improve client systems and processes.
- Managed customer relationships, ensuring high satisfaction and retention rates.
- Oversaw daily operations, optimizing workflows for efficiency and productivity.
- Trained and mentored staff on technical support best practices and tools.
Education
High School Diploma
Skills
Customer service
Problem-solving
Microsoft outlook
word
and Excel
Customer focused
Languages
English
Timeline
Customer Service Manager
AutoZone
07.2021 - 08.2026Read More
Lead Technician
Republic Services
07.2001 - 07.2021Read More
Owner
Pollards PC Services
01.1984 - 07.2001Read More
Eastern Hills High School
High School Diploma
Read More