Michael Popp
Spring Grove,IL
Summary
Resilient professional with expertise in customer service and observational training. Proven ability to manage stress and enhance communication, contributing to improved operational efficiency and client satisfaction. Strong writing, analytical, and creative skills utilized to drive team success and foster professional growth.
Overview
3
3
years of professional experience
Work History
Server
Oakfire
Lake Geneva, Wisconsin
03.2023 - 08.2025
- Ensured high-quality service through clear communication with diverse customers in fast-paced environment.
- Managed stress and multitasked effectively during peak business hours.
- Strengthened teamwork and conflict resolution skills to support smooth restaurant operations.
- Ensured high-quality service through clear communication with diverse customers in a fast-paced environment.
Observer
Mercy Health Hospital
Lake Geneva, Wisconsin
10.2023 - 01.2024
- Shadowed medical professionals to observe communication strategies and professionalism under stress.
- Cultivated self-awareness regarding long-term career goals and suitable workplace environments.
- Communicated effectively with patients to ensure comfort and understanding.
- Participated in training sessions to improve observational skills and techniques.
Line Worker
Chipotle Mexican Grill
McHenry, Illinois
02.2022 - 02.2023
- Achieved service goals through collaboration with team members in a positive work environment.
- Exhibited strong customer service skills, demonstrating patience and adaptability.
- Maintained accuracy during high-volume service while working under pressure.
Education
Bachelors Of Marketing And Advertising - Marketing
Grand Canyon University
Phoenix, AZ12-2025
Associate Of Arts (AA) - Marketing Research
McHenry County College
Crystal Lake, IL05-2025
High School Diploma -
Richmond-Burton Community High School
Richmond, IL05-2023
Skills
- Marketing research and brand management
- Problem-solving and critical thinking
- Effective communication
- Team collaboration
- Attention to detail
- Customer service and support
- Quality assurance
- Sales proficiency
- Writing skills
Languages
English
Professional
Spanish
Limited
Timeline
Observer
Mercy Health Hospital
10.2023 - 01.2024
Server
Oakfire
03.2023 - 08.2025
Line Worker
Chipotle Mexican Grill
02.2022 - 02.2023
Bachelors Of Marketing And Advertising - Marketing
Grand Canyon University
Associate Of Arts (AA) - Marketing Research
McHenry County College
High School Diploma -
Richmond-Burton Community High School