Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael Portillo

Dayton,OH

Summary

Results-driven Amazon professional with over five years of experience in operations, training, and quality assurance. Strong technological foundation enhances efficiency and fosters innovation within teams. Skilled in managing multiple priorities while collaborating effectively across various departments to achieve organizational goals. Committed to driving continuous improvement and delivering exceptional results in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Learning Trainer

Amazon
07.2024 - Current
  • Maintained accurate records and reports for upholding compliance above
  • Efficiently developed ambassadors to uphold training standards
  • Served as a subject matter training expert to troubleshoot and resolve problems
  • Coordinated and scheduled site trainings
  • Balanced high priority tasks in a fast paced environment
  • Collaborated in evaluation of barriers to improve overall site audits

Process Assistant

Amazon
06.2023 - 07.2024
  • Managed labor with allocations and document feedback of associates
  • Identified and resolved process issues to drive optimal workflow and uphold quality standards.
  • Research areas of improvement and cooperated with leadership to improve building quality

Learning Trainer

Amazon
08.2022 - 06.2023
  • Maintained and analyzed data pertaining to training and quality
  • Trained and mentored new and veteran ambassadors to uphold training standards
  • Established and maintained quality control standards.
  • Planned, analyzed and evaluated training effectiveness and outcomes.
  • Supported job recertifications and retrains following standard operating procedures

Learning Ambassador

Amazon
01.2020 - 07.2022
  • Trained both new and existing employees into their process
  • Supported student learning needs and provided individualized guidance to promote quality and productivity standards
  • Assessed student needs to determine appropriate level of required support.
  • Communicated with leadership upon discovery of student barriers
  • Ensured virtual compliance of all trainings

Process Assistant

Amazon
06.2023 - Current
  • Managed labor with allocations and document feedback of associates
  • Identified and resolved process issues to drive optimal workflow and uphold quality standards.
  • Research areas of improvement and cooperated with leadership to improve building quality

Education

Google IT Certificate - Informational Technology

Coursera
04-2024

High School Diploma -

Hamilton High School
Hamilton, OH
05.2017

Skills

  • Communication and Collaboration
  • Performance Management and Quality Assurance
  • Organization and Time Management
  • Adaptive and Continual Learning
  • Problem Solving and Data Analysis

Languages

Spanish
Native or Bilingual

Timeline

Learning Trainer

Amazon
07.2024 - Current

Process Assistant

Amazon
06.2023 - 07.2024

Process Assistant

Amazon
06.2023 - Current

Learning Trainer

Amazon
08.2022 - 06.2023

Learning Ambassador

Amazon
01.2020 - 07.2022

Google IT Certificate - Informational Technology

Coursera

High School Diploma -

Hamilton High School

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