Michael Prebus

• Streamlined daily spa operations and addressed client service needs to enhance overall experience.
• Created and updated service procedures to improve customer satisfaction.
• Trained staff on spa techniques and customer service standards to elevate service quality.
• Developed and implemented marketing strategies to promote services and attract new clients.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Stock items daily according to Costco's corporate emails from GM/Merch Mgr., ensuring neatness, proper pricing, and signage while positioning items at lower levels for easy restocking of potential hot sellers.

Assembled and displayed all Hardlines items, including power equipment, generators, BBQ grills, chandeliers, office furniture, gazebos, tents, and toys, while maintaining safety measures for large or potentially hazardous items.

Organizing Hardlines department to flow properly end to end aisle to aisle i.e. office, housewares, power equipment, tools, kitchenware's storage shelving etc.

Stocked all items in the Hardlines department daily to ensure product availability. in Hardlines daily. also assist Majors, Centers (seasonal) beer, wine, and spirits, D19 cooler as needed.

Assisted Costco members from warehouse opening until shift end with inquiries, locating items, and addressing concerns to ensure each member felt valued and supported.