Michael Preston
Sales, Management, Trainer
Enterprise,AL
Summary
Every year ended up in to 25 agents oyt of 5000 agents. won national honors Dynamic professional with a proven track record at American National Insurance Company, excelling in customer service and complaint resolution. Skilled in problem-solving and critical thinking, I enhanced client satisfaction through proactive communication and streamlined processes, while also spearheading training initiatives that elevated team performance.
Overview
2005
2005
years of professional experience
Work History
Debit Agent
American National Insurance Company
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Enhanced client portfolio by identifying and securing new partnerships.
- Increased customer satisfaction with personalized follow-up strategies.
- Facilitated training sessions for new agents, elevating overall team performance.
Management
Miracle Auto Cure
02.1995 - 02.2005
- Optimized cash flow management by strategically scheduling payments.
- Designed engaging workshops on topics such as stress management, time management, and emotional intelligence to empower employees in their daily lives.
- Consistently exceeded targets set forth by senior management through diligent account management practices.
- Communicated customer requests or comments promptly to management.
- Reported unsafe situations or conditions to management.
Education
Associate of Science - Nurse
Tam P A Medical College
St.pete Fl08.1978
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Customer complaint resolution
Critical thinking
Organizational skills
Performer promotion
Timeline
Management
Miracle Auto Cure
02.1995 - 02.2005
Debit Agent
American National Insurance Company
Associate of Science - Nurse
Tam P A Medical College