Michael Queeno
Depew,NY
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Night Auditor
Home 2 Suites
Cheektowaga, NY
02.2024 - Current
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
Kennel Associate
Canine & Company
Depew, NY
10.2021 - 02.2024
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Exercised animals to maintain physical and mental health.
- Maintained clean and orderly play yards, kennels and cages.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Explained lodging, grooming and care services to pet owners.
Automatic Test Systems Operator & Maintenance(94Y)
United States Army
Fort Stewart, GA
11.2016 - 10.2020
- Operated, maintained, and tested expensive equipment.
- Identified faults/issues of the electronic components of the Abrams and Bradley vehicles for combat.
- Trained and instructed soldiers, leadership, and other coworkers on how to use and fix this equipment.
- Was entrusted with the responsibility of debriefing my superior officers and the secretary of the army on how my job operates
- Saved the army hundreds of thousands of dollars with my troubleshooting skills, and my ability to identify and correct errors with the equipment we used while deployed.
Education
Bachelor of Science - Business Management
Post University
Waterbury, CT03-2024
High School Diploma -
South Park High School
Buffalo, NY06.2016
Skills
- Critical Thinking
- Problem-Solving and Identification
- Teamwork and Collaboration
- Customer Service
- Work Prioritization
- Verbal and Written Communication
- Honest, Dependable, Responsible
- Attention to Detail
Accomplishments
- Army Achievement Medal- for hard work and dedication provided to my unit and job during my time with the Army.
- Army Good Conduct Medal- for always performing and maintaining army standards on and off duty.
- Eagle Scout- awarded by the Greater Niagara Frontier Council for completing a;; requirements of the highest rank in Scouts.
Timeline
Night Auditor
Home 2 Suites
02.2024 - Current
Kennel Associate
Canine & Company
10.2021 - 02.2024
Automatic Test Systems Operator & Maintenance(94Y)
United States Army
11.2016 - 10.2020
Bachelor of Science - Business Management
Post University
High School Diploma -
South Park High School
Similar Profiles
Nina AllenNina Allen
Guest Services & Concierge Specialist at Home 2 Suites by HiltonGuest Services & Concierge Specialist at Home 2 Suites by Hilton
STEPHANIE FUENTEZSTEPHANIE FUENTEZ
Front Desk Agent at Home 2 SuitesFront Desk Agent at Home 2 Suites
Liliana VelazquezLiliana Velazquez
Front Desk Receptionist at Home 2 SuitesFront Desk Receptionist at Home 2 Suites