MICHAEL QUINTANILLA
Bakersfield,CA
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
11
11
years of professional experience
Work History
Field Service Engineer
Nautilus Hyosung Americas
Bakersfield, CA
02.2021 - Current
- Diagnosed and resolved technical issues in ATM and kiosk systems.
- Conducted routine maintenance to ensure optimal performance of equipment.
- Trained junior technicians on troubleshooting and repair procedures.
- Managed inventory of spare parts, ensuring availability for timely repairs.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided technical support for software applications, resolving user issues efficiently.
- Diagnosed and troubleshot software problems, enhancing system functionality and user experience.
Mechanic Repair Technician 2
John Bean Technology, JBT (LAX)
12.2015 - 06.2021
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Dismantled machines and equipment to remove defective parts using tools such as hand tools and power tools.
- Operated tools, equipment and machinery according to safety standards.
- Worked on several conveyor's such as, QUE belts, Transport belts, Portec belts, HSD paddle belt and VSU belts.
- Maintain PBB jet bridges in working conditions and all of their parts.
- Implemented preventive maintenance measures to decrease emergent issues.
Carpenter Apprentice
CLP Construction
10.2014 - 03.2015
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Observed all OSHA and corporate safety regulations and procedures.
- Cut materials according to specifications in preparation for installation.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Assisted with movement of materials and equipment to job sites.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
Education
High School Diploma -
Fairfax Senior High School
Los Angeles, CA06.2012
Skills
- Effective problem resolution
- Optimistic mindset
- Troubleshooting and repair
- Emergency repair services
- Customer service
- Preventive Maintenance
- Technical problem-solving
- Teamwork and coordination
- Inventory management
- Installation and maintenance
- Hardware and software installation
- Electrical diagnostics
Accomplishments
- Bilingual in English and Spanish fluently, the ability to speak, read and write.
- CPR certified.
- Resolved product issue through consumer testing.
Timeline
Field Service Engineer
Nautilus Hyosung Americas
02.2021 - Current
Mechanic Repair Technician 2
John Bean Technology, JBT (LAX)
12.2015 - 06.2021
Carpenter Apprentice
CLP Construction
10.2014 - 03.2015
High School Diploma -
Fairfax Senior High School