Michael Ramirez
Allegiance Mobile Health
Corpus Christi,United States
7
years of professional experience
Digitally proficient professional possesses strong troubleshooting capabilities and -oriented attitude. Experienced in providing network and software support to users as well as developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Work History
Dispatcher
4 Months- Monitor field operations and communicate with personnel to address changing service needs.
- Coordinated emergency response dispatches to optimize resource allocation and improve response times.
- Managed real-time communication between field personnel and control center to ensure operational efficiency.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Member Care Advocate
9 Months- Guided clients in navigating healthcare options and resources to enhance their understanding and access.
- Collaborated with healthcare providers to ensure patient needs were met.
- Provided emotional support to patients during challenging situations.
- Conducted research and analysis of medical records, treatment plans, and claim information to support informed decision-making.
Senior Technical Support Advisor
1 Year 6 Months- Provided technical support and troubleshooting for customers with complex IT hardware, software, and networking issues.
- Resolved escalated help desk tickets from junior technicians promptly, ensuring minimal disruption to client operations.
- Trained junior staff on complex IT tickets, fostering skill development and improving team capability.
- Diagnosed hardware and software issues related to devices using specialized diagnostic tools.
- Managed IT projects for network activity on connected mobile devices, enhancing service delivery and user experience.
Field Supervisor
3 Months- Coordinated operations and resources to ensure timely project completion, supporting overall project goals.
- Partnered with team members to troubleshoot and resolve complex technical problems, improving team efficiency.
- Communicated effectively with management and technical personnel to address and resolve issues.
Utility Technician
3 Years 1 Month- Wire and program automated readers for water meters.
- Provided help desk support for technical issues, ensuring timely resolution of water meter reader concerns.
- Educated customers on water meter reader functions, enhancing understanding and effective usage.
Education
- Information Technology
- In progress — focused on networking, cybersecurity, systems administration, and database management.
- Relevant coursework: Network Security, Operating Systems, Database Design, Programming (Python), IT Project Management.
Skills
Customer service
Data entry
Decision-making
Active listening
Dispatch software
Stress tolerance
Prioritizing calls
Problem-solving
Dispatch coordination
Timeline
Dispatcher
Allegiance Mobile Health
04.2026 - CurrentRead More
Member Care Advocate
Concentrix
07.2025 - 04.2026Read More
Senior Technical Support Advisor
Conduent
07.2023 - 01.2025Read More
Field Supervisor
Roto Rooter
04.2023 - 07.2023Read More
Utility Technician
City of Corpus Christi
11.2019 - 12.2022Read More
American Military University
from Information Technology
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