MICHAEL RAMOS
Addison
Summary
Extremely well rounded healthcare associate, looking for the next step.
Im Experienced with managing patient services and team operations to ensure exceptional service delivery. Utilizes strong communication and leadership skills to foster positive and efficient work environment. Track record of implementing process improvements and resolving conflicts to enhance overall guest satisfaction. I'm Dedicated to upholding the missions that Northwestern and Morrison have in place to endorse Patient satisfaction.
Overview
10
10
years of professional experience
Work History
Host/Supervisor
Northwestern Medicine
01.2019 - Current
- Supervises the tray line ensuring adherence to quality standards such as two Patient identifiers, allergy, high risk, and safety trays.
- Upholds positive relationships and promotes synergy with hospital associates, such as EVS, project Search, Cintas, and US Foods.
- Resolved conflicts among staff members quickly, fostering a positive work environment conducive to teamwork.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Creates positive patient experience by taking calls from the Diet office, and insuring everything is Accurate and and to the patients liking.
- Coordinated staff schedules, rotations and breaks.
- Assisted in hiring, onboarding, and mentoring new employees, improving overall team performance levels over time.
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
Cashier
Target
10.2018 - 12.2019
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Donation Attendant
Goodwill
03.2016 - 12.2018
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
Cashier
Ross Dress or Less
07.2015 - 03.2018
Education
High School Diploma -
Notre Dame College Prep
Niles, IL04.2013
Skills
- Leadership
- Canva
- Excel
- Exceptional communication
- Staff training and development
- Food safety compliance
- Guest relations
- Policy enforcement
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Timeline
Host/Supervisor
Northwestern Medicine
01.2019 - Current
Cashier
Target
10.2018 - 12.2019
Donation Attendant
Goodwill
03.2016 - 12.2018
Cashier
Ross Dress or Less
07.2015 - 03.2018
High School Diploma -
Notre Dame College Prep
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