Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Ramos

Richmond,VA

Summary

Apartment Maintenance Technician with strong skills in troubleshooting and repairing HVAC systems, plumbing, and electrical issues. Demonstrates consistent reliability in handling day-to-day maintenance requests, ensuring all equipment and facilities operate efficiently. Focuses on delivering timely and effective solutions to enhance tenant satisfaction and property upkeep.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Service Manager

Capital Square Living
12.2024 - Current
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Coordinated schedules and assigned work orders to maximize productivity within the service department.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
  • Diagnosed and resolved HVAC system issues.
  • Diagnosed and resolved appliance issues efficiently.

HVAC Installer

Brothers Trade Services
07.2024 - 11.2024
  • Installed and maintained HVAC systems, including furnaces, air conditioners, thermostats, compressors, and condensers.
  • Replaced defective parts in HVAC systems and ensured proper functioning after repairs.
  • Conducted post-installation tests to verify proper operation of all components.

Maintenance Technician

Acento Real Estate
08.2023 - 06.2024
  • Repaired plumbing fixtures such as sinks, toilets, showers, and tubs.
  • Performed preventative maintenance on HVAC systems and other building equipment.
  • Installed appliances such as refrigerators, dishwashers, stoves and ovens and garbage disposals.
  • Maintained records of service, repairs, and inventory in accordance with company policy.

Verizon Sales Manager

Best Buy
08.2021 - 07.2023
  • Managed customer accounts and customer relationships.
  • Established relationships with key customers, providing personalized service and support.
  • Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently.

Education

High School Diploma -

Colonial Forge High School
Stafford, VA
05.2024

Skills

  • Electrical
  • Plumbing
  • Appliance repair
  • HVAC installation
  • Work order management
  • Inventory Management

Certification

  • EPA 608 Universal
  • Fair Housing Certification
  • CPO Certification
  • Real Estate License

Timeline

Assistant Service Manager

Capital Square Living
12.2024 - Current

HVAC Installer

Brothers Trade Services
07.2024 - 11.2024

Maintenance Technician

Acento Real Estate
08.2023 - 06.2024

Verizon Sales Manager

Best Buy
08.2021 - 07.2023

High School Diploma -

Colonial Forge High School

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