Michael Randolph
Ocala,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Logistics Specialist
US Navy Reserves
05.2023 - Current
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Provided customers with status updates for tracked packages.
Traffic Controller
Wright of Florida
04.2023 - 10.2023
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Worked with foreman to create effective temporary traffic control schemes.
Logistics Specialist
US Navy
04.2023 - 10.2023
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Call Center Agent
Sitel Group
10.2017 - 12.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier
McDonald's
05.2017 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
Education
GED -
09.2016
Skills
- Supply
- Retail
- Customer Service
- Logistics Management
- Safety Practices
- Manage Budgets
- Inventory Counting
- Time Management
- Team Goals
- Inventory Restocking
- Resolving Problems
- Critical Thinking
Additional Information
- Navy and Marine Corps Achievement Medal - US Navy Apr 2021
- Navy and Marine Corps Achievement Medal - US Navy Jul 2021
- Navy and Marine Corps Achievement Medal - US NAVY Dec 2022
Languages
Korean
Elementary
Timeline
Logistics Specialist - US Navy Reserves
05.2023 - Current
Traffic Controller - Wright of Florida
04.2023 - 10.2023
Logistics Specialist - US Navy
04.2023 - 10.2023
Call Center Agent - Sitel Group
10.2017 - 12.2017
Cashier - McDonald's
05.2017 - 07.2017
Gainesville Job Corps Center - GED,
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