MICHAEL RANKOVICH
Brimfield,IL
Summary
Results-driven shop manager with over 20 years of experience in streamlining operations and improving processes. Skilled in team leadership, visual merchandising, and equipment maintenance, consistently delivering exceptional customer service and maximizing shop efficiency.
Overview
37
37
years of professional experience
Work History
Shop Manager
RICHARDS BICYCLES
PALOS HEIGHTS, IL
01.2005 - Current
- Streamlined daily operations of a busy bicycle shop to maximize efficiency.
- Oversaw inventory management and stock replenishment to maintain optimal stock levels.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Developed and implemented procedures for the efficient operation of the shop.
- Maintained high standards of customer service, fostering positive customer experiences and loyalty.
- Resolved customer complaints promptly and professionally.
- Organized maintenance schedules for bicycles and repair services, enhancing reliability and customer satisfaction.
- Implemented engaging shop displays, increasing product visibility and attracting more customers.
- Responded to customer inquiries in a timely manner.
- Built and maintained sound business relationships with vendors and suppliers.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
CARPENTER/Carpenter Foreman
Marth Construction
Lockport, Illinois
06.1989 - 01.2001
- Constructed durable frameworks and structures using wood and metal materials for residential and commercial projects.
- Executed diverse carpentry duties, including rough and finish carpentry, to meet project specifications and quality standards.
- Interpreted blueprints and technical drawings for accurate project execution.
- Fabricated staircases, doors, window frames and other wooden components for buildings.
- Installed cabinets and crown molding in residential spaces, achieving precise alignment and a high-quality finish that enhanced aesthetic appeal.
- Installed doors, windows, and cabinetry with precision and care.
- Operated power tools safely for cutting, shaping, and finishing materials.
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
Education
High School Diploma -
St Rita High School
Chicago, IL05-1986
Skills
- Inventory management
- Visual merchandising
- Customer service management
- Process improvement
- Bicycle repair coordination
- Team leadership
- Problem solving
- Attention to detail
- Time management
- Adaptable thinking
Timeline
Shop Manager
RICHARDS BICYCLES
01.2005 - Current
CARPENTER/Carpenter Foreman
Marth Construction
06.1989 - 01.2001
High School Diploma -
St Rita High School