Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Ransom

Whitefish,MT

Summary

Proven leader and skilled communicator, adept in customer relations and money handling, enhanced SBG North's operational efficiency and customer satisfaction. Excelled in fostering team motivation and building strong relationships, ensuring a safe and welcoming environment. Demonstrated expertise in policy enforcement and problem resolution, significantly reducing discrepancies and elevating the customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

SBG North
01.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized gym environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Teach Brazilian Jiu Jitsu to children and adults. Private lessons and group classes.
  • Sell memberships to prospective students.

Bartender

The Ritzy Salon
05.2022 - 07.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Education

High School Diploma -

Ontario High School
Ontario, OR
06.2001

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Customer rapport
  • Policy Enforcement
  • Problem Resolution
  • Active Listening
  • Professional and Courteous
  • Excellent Communication
  • Good Judgment
  • Attention to Detail
  • Relationship Building

Certification

Rserving


Certified Alcohol Server

Timeline

Bartender

The Ritzy Salon
05.2022 - 07.2023

Assistant Manager

SBG North
01.2019 - Current

High School Diploma -

Ontario High School

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Michael Ransom