Michael-Ray Tibbals
Spokane Valley,WA
Summary
Dynamic customer service professional with extensive experience at the United States Post Office, excelling in training and mentoring staff. Proven ability to enhance team performance and service quality through effective decision-making and relationship building. Skilled in inventory control and conflict resolution, driving operational efficiency and customer satisfaction. Known for reliability, strong communication, and fostering productive work environments.
Overview
20
20
years of professional experience
Work History
Supervisor Customer Services & Delivery
United States Post Office
11.2023 - Current
- Supervised daily operations to ensure efficient mail processing and delivery.
- Trained and mentored new staff on standard operating procedures and safety protocols.
- Monitored workflow to maintain productivity standards and resolve operational issues.
- Implemented strategies to improve team performance and service quality.
- Facilitated communication between departments to enhance collaboration and service delivery.
Custodian
United Postal Service
01.2022 - 11.2023
- Operated cleaning equipment to maintain facility cleanliness and safety standards.
- Conducted regular inspections of premises to identify maintenance needs and safety hazards.
- Managed waste disposal processes, ensuring compliance with environmental regulations.
- Collaborated with team members to optimize cleaning schedules and workflow efficiency.
Mail Handler
United States Post Office
05.2018 - 12.2021
- Sorted and distributed mail efficiently to ensure timely delivery across designated staging areas.
- Operated various postal machinery, maintaining compliance with safety protocols and operational standards on mules and forklifts.
- Trained new staff on mail handling procedures, enhancing team productivity and accuracy.
Christmas Casual
United States Post Office
12.2017 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Gold Customer Service Representative
Safeco Insurance Company
12.2016 - 07.2017
- Managed customer inquiries through phone, email, and chat channels to ensure timely resolutions.
- Resolved complex policy issues by collaborating with various departments to enhance customer satisfaction.
- Trained new team members on customer service protocols, improving onboarding efficiency and knowledge retention.
- Implemented process improvements that reduced average response time for customer queries significantly.
Account Manager
Coca Cola Bottling Co Consolidated
02.2013 - 11.2016
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to create tailored solutions for diverse client needs.
- Analyzed account performance data to identify growth opportunities and implement strategic initiatives.
- Coordinated project timelines and deliverables, ensuring alignment with client expectations and company goals.
Merchandiser
Coca Cola Bottling Co Consolidated
08.2005 - 02.2013
- Executed merchandising strategies to optimize product placement and visibility.
- Collaborated with sales teams to enhance promotional displays and drive customer engagement.
- Trained new team members on best practices for effective merchandising techniques.
- Established strong relationships with store management to facilitate effective communication and support initiatives.
- Updated pricing and signage to complete product displays and educate customers.
Education
Master of Arts - Middle School Teaching
Western Governors University
Salt Lake City, UT10-2026
Bachelor of Arts - Journalism
Western Governors University
Cheney, WA09-2009
Bachelor of Arts - Communications
Eastern Washington University
Cheney, WA06-2009
Associate of Arts - General Studies
Spokane Community College
Spokane, WA06-2006
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Inventory control
- Team building
- Relationship building
- Policy enforcement
- Conflict resolution
- Employee motivation
Timeline
Supervisor Customer Services & Delivery
United States Post Office
11.2023 - Current
Custodian
United Postal Service
01.2022 - 11.2023
Mail Handler
United States Post Office
05.2018 - 12.2021
Christmas Casual
United States Post Office
12.2017 - 05.2018
Gold Customer Service Representative
Safeco Insurance Company
12.2016 - 07.2017
Account Manager
Coca Cola Bottling Co Consolidated
02.2013 - 11.2016
Merchandiser
Coca Cola Bottling Co Consolidated
08.2005 - 02.2013
Master of Arts - Middle School Teaching
Western Governors University
Bachelor of Arts - Journalism
Western Governors University
Bachelor of Arts - Communications
Eastern Washington University
Associate of Arts - General Studies
Spokane Community College
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