Set weekly and monthly goals to maximize profit/revenue and control branch expenses by monitoring and following up on receivables, managing employee hours, forecasting the fleet, and analyzing financial statements
Ensure that no customers owe money by going through callbacks daily
Maintain and establish new relationships with corporate accounts, body shops, and dealerships
Develop and train new Management Trainees in sales, customer service, and branch operations
Put in place new strategies to grow the fleet resulting in a 12% increase over the past three months
Develop a strong sales culture within the branch resulting in the highest branch sales in Lexington
Mentor and assist employees resulting in six individuals' promotions in the past five months.
Management Trainee/Management Assistant
Enterprise Mobility
10.2021 - 04.2023
Engaged with higher management to learn how to build a business
Experienced various training exercises to become efficient in sales, marketing, and branch operations
Promoted to the "Best Persons Program" at the Bluegrass Airport.
Package Handler
United Parcel Service
05.2020 - 08.2020
Analyzed packages for damage, leaks, and misplaced parcels
Assisted new hires and co-workers in their trucks on techniques and efficiency
Scanned E-rigs on the floor belt and placed them into appropriate trucks.
Front Desk
Best Western
06.2019 - 01.2020
Solely worked the night shift four nights a week solving any obstacles that arose to ensure all guests received an ideal experience
Ran nightly audits and filed paperwork on behalf of superiors
Organized group events and managed all front desk operations.
Education
Bachelor of Business Administration in Finance and Marketing -
University of Kentucky
Lexington, KY
08.2021
Skills
Microsoft Suite
Communication
Management
Organization
Adaptability
Customer Service
Problem Solving
Timeline
Flagship Assistant Branch Manager
Enterprise Mobility
06.2023 - Current
Management Trainee/Management Assistant
Enterprise Mobility
10.2021 - 04.2023
Package Handler
United Parcel Service
05.2020 - 08.2020
Front Desk
Best Western
06.2019 - 01.2020
Bachelor of Business Administration in Finance and Marketing -