Michael Reed
Housing Specialist
Pinellas Park,FL
Summary
Dedicated Housing Specialist with experience in case management, mental health counseling and client advocacy. Proven ability to assess diverse client needs and coordinate resources so that clients receive tailored essential services for best possible care, support and improved quality of life.
Overview
25
25
years of professional experience
Work History
Housing Specialist and Counselor
Boley Centers, Inc.
St. Petersburg, FL
08.2020 - 06.2026
- Managed a diverse caseload of 18-25 clients with mental health disabilities. Provided focused mental health counseling. Supported other colleagues with their client caseloads as needed.
- Conducted thorough reviews and validations of documentation to uphold program compliance requirements.
- Addressed clients individual needs with tailored recommendations for safe housing, clothing and adequate food supply. Conducted regular follow-ups to monitor ongoing client status.
- Coordinated logistics for medical appointments, including scheduling and transportation arrangements, to support individuals in accessing necessary healthcare services.
- Attended staff meetings with team members on the second Tuesday of each month with supervisors. Completed required training sessions to maintain qualifications for the role.
Marketing and Sales Clerk
Your Auction Tampa Bay
St. Petersburg, FL
01.2014 - 03.2020
- Cultivated relationships with new clients to drive business growth for wholesale automotive auction firm.
- Tracked sales during auctions & processed dealer forms to ensure successful completion of sales & purchases.
Sales Associate
Pier 1 Imports
St. Petersburg, FL
08.2013 - 08.2014
- Enhanced customer satisfaction through effective product selection support leading to successful sales. Streamlined processing of incoming shipments to optimize sales floor readiness.
Accounting Associate
Beauty Alliance, Inc. (L'Oreal Cosmetics)
St. Petersburg, FL
06.2006 - 02.2012
- Collaborated with AR/AP clerks to develop comprehensive financial reports, ensuring effective inventory management for stores.
- Oversaw inventory tracking and customer service interactions for 150 accounts, bridging gaps between corporate and retail operations.
Sales Associate
Wal-Mart Supercenter
Pinellas Park, FL
04.2007 - 12.2009
- Assisted customers in dry goods departments particularly hardware and paint departments. Maintained organization of racks and shelves to optimize visual appeal.
- Guided customers in exploring product features to enhance satisfaction and drive additional sales.
Skilled Pet Groomer
Groomobile
St. Petersburg, FL
10.2001 - 06.2006
- Executed detailed grooming services, prioritizing pet safety and comfort.
- Built strong relationships with both pets and owners.
Education
Master of Arts - Mental Health Counseling
Webster University
St. Petersburg, FL06-2023
Bachelor of Arts - Human Development
Eckerd Collete
St. Petersburg, FL05-2016
Skills
- Case management
- Housing counseling
- Reliability
- Active listening
- Client needs assessments
- Client advocacy
- Computer literacy
- Professionalism
- Confidentiality practices
- Individual counseling
Timeline
Housing Specialist and Counselor
Boley Centers, Inc.
08.2020 - 06.2026
Marketing and Sales Clerk
Your Auction Tampa Bay
01.2014 - 03.2020
Sales Associate
Pier 1 Imports
08.2013 - 08.2014
Sales Associate
Wal-Mart Supercenter
04.2007 - 12.2009
Accounting Associate
Beauty Alliance, Inc. (L'Oreal Cosmetics)
06.2006 - 02.2012
Skilled Pet Groomer
Groomobile
10.2001 - 06.2006
Master of Arts - Mental Health Counseling
Webster University
Bachelor of Arts - Human Development
Eckerd Collete