Michael Renfort
Santo Domingo Este,RD
Summary
Talented Interpreter with advanced conversational abilities in English and Creole Or french. Maintain emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Papa
Miami, FL
11.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Interviewer
Headway Workforce Solutions Inc
Santo Domingo , RD
10.2023 - 12.2023
- Developed interview questions based on the position and company culture.
- Conducted initial phone screenings to determine if applicants met job requirements.
- Greeted candidates upon arrival and provided an overview of the interview process.
- Recorded detailed notes of each interview to inform hiring decisions.
CCR Operator
Alight
Santo Domingo , DR
12.2022 - 04.2023
- Monitored and adjusted process parameters to ensure optimal operation of the plant.
- Conducted regular inspections on all process systems, making necessary adjustments as needed.
- Delegated tasks to team members based upon individual strengths and expertise, leading to increase in productivity and workflows.
- Reviewed customer account information to verify accuracy and completeness of data.
- Analyzed documentation submitted by customers to determine validity of claims.
- Created detailed reports on data entry activities.
English Interpreter
God Chosen One Ministry
Delmas, HT
12.2011 - 10.2022
- Translated and interpreted spoken language between English and target language at various events.
- Coordinated with staff to ensure quality translation services.
- Organized and coordinated meetings with team members to discuss trip details.
- Provided guidance and support to other volunteers during the mission trips.
- Coordinated logistics for transportation, lodging and meals during the mission trips.
- Arranged special events such as community dinners or worship services while on location.
Skills
- Articulate
- Prioritizing work
- Flexible and Adaptable
- Friendly, Positive Attitude
- Planning
- Problem Resolution
- Quality Control Analysis
Languages
English
Full Professional
French
Native/ Bilingual
Creole
Native/ Bilingual
Timeline
Customer Service Representative
Papa
11.2023 - 02.2024
Interviewer
Headway Workforce Solutions Inc
10.2023 - 12.2023
CCR Operator
Alight
12.2022 - 04.2023
English Interpreter
God Chosen One Ministry
12.2011 - 10.2022