Michael Resto
Atlanta,GA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Juvare
08.2021 - Current
- Oversaw the product roadmap for WebEOC, our flagship offering, which accounted for 58% of the company's total revenue. This involved strategic planning, prioritization of features, and collaboration with cross-functional teams to ensure alignment with corporate objectives.
- Strategically revamped the SaaS product pricing model to enhance competitiveness for opportunities with smaller user counts, while optimizing recurring revenue from larger clients and prospects. This initiative directly contributed to a 20% increase in clients transitioning to a SaaS pricing model over traditional maintenance agreements.
- Championed the ideation, development, and launch of the inaugural 'Cloud-Only' version of WebEOC, our flagship product, by aligning business objectives with client requirements. This strategic initiative introduced key differentiators and incentives, encouraging existing clients to transition from conventional maintenance agreements to a more lucrative SaaS pricing model.
Director of Client Success
Juvare
01.2019 - Current
- Led team of Account Managers and Business Development Representatives responsible for managing state, local, and education clients, as well acquiring new clients within vertical.
- Collaborated with Professional Services, Marketing, and Product Management departments to create product and services offerings that met market demand and increased sales. These efforts resulted in largest product enhancement and marketing campaign since 2015.
- Developed an initiative to redesign our product's state and local emergency management solution set to better meet market needs, resulting in increased sales and decreased client churn.
Client Success Manager
Juvare
07.2018 - 03.2020
- Managed client relations, including client renewals and add-on sales, for over 100 state and local emergency management accounts in the mid-Atlantic and Southeast.
- Partnered with clients on strategic initiatives by providing necessary tools and solutions to achieve success.
- Utilized deep product knowledge and domain expertise to prevent a critical client from churning, and instead signing a managed services contract worth $565,000/year.
- Achieved average quota attainment of 164%, exceeding quota each year.
Technical Implementation Analyst
Juvare
01.2018 - 07.2018
- Worked closely with new and existing clients to develop and implement new processes and workflows, utilizing front-end web development languages including HTML, CSS, and Javascript.
- Completed on average over 45 hours of billable work per week - 33% above goal.
Emergency Management Specialist
Palm Beach County Division Of Emergency Management
12.2014 - 12.2017
- Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
- Administered and implemented critical emergency management software systems, including county's incident management system and mass notification system.
- Implemented new mass notification system for Palm Beach County and its municipalities, including training of key personnel and marketing campaign targeting citizen registration.
Regional Coordinator
Florida Division Of Emergency Management
03.2013 - 12.2014
- Served as primary point of contact for all emergency management related issues between Florida Division of Emergency Management (FDEM) and local emergency management agencies/partners in Florida’s southeast region (Palm Beach, Broward, Miami-Dade, and Monroe counties).
- Advocated for county needs and escalate issues/concerns when appropriate to responsible parties at FDEM.
Operations Officer
Florida Division Of Emergency Management
03.2012 - 03.2013
- Maintained situational awareness for Florida Division of Emergency Management by (a) Collecting information regarding incidents across state from county warning points and agencies, and (b) Distributing said information to appropriate agencies and organizations.
- Maintained operational readiness for State Watch Office and State EOC by regularly conducting communications checks and drills using multiple systems with Florida’s 67 counties and 4 nuclear power plants.
Education
Graduate Certificate - Emergency Management
Florida State University
Tallahassee, FL12.2012
Bachelor of Science - Criminal Justice
Florida State University
Tallahassee, FL05.2011
Skills
- Product Roadmaps
- Product Lifecycle Management
- Project Management
- Software Development Lifecycle
- Stakeholder Collaboration
- Data-driven decision-making
Certification
- CPM - Certified Product Manager
Timeline
Senior Product Manager
Juvare
08.2021 - Current
Director of Client Success
Juvare
01.2019 - Current
Client Success Manager
Juvare
07.2018 - 03.2020
Technical Implementation Analyst
Juvare
01.2018 - 07.2018
Emergency Management Specialist
Palm Beach County Division Of Emergency Management
12.2014 - 12.2017
Regional Coordinator
Florida Division Of Emergency Management
03.2013 - 12.2014
Operations Officer
Florida Division Of Emergency Management
03.2012 - 03.2013
Graduate Certificate - Emergency Management
Florida State University
Bachelor of Science - Criminal Justice
Florida State University
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