Michael Reyes

In charge of over seeing 14 technicians, over looking HEB, Costco, Wal-Mart, Lowe’s supermarkets work orders and dispatching calls to technicians. Handling on call rotations meeting with technicians handling rejections, quotes, hiring most importantly earning technicians respect. Scheduled zoom meeting on a weekly basis, input information on Microsoft outlook sent technicians to proper RDM and Microthermal trainings reported to owner and worked hand to hand with dispatch to insure technicians were taken care of

Service technician had multiple duties of repairing rack systems C02, Glycol, and regular refrigerant to supermarkets. Serviced Addison and munters package and split system for hvac would also diagnose repair chillers and coolings towers and also perform maintenance on all hvac and refrigeration equipment

• Resolved customer complaints in professional and timely manner, Met with customers to discuss service needs and offer available solutions Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage. Hired, trained and supervised team of service staff members to meet business goals.

• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
• Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
• Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.