Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Richardson

Kansas City,MO

Summary

Training IT professional. Have four certifications, and roughly 10 years of experience working in the IT field. Have completed and obtained my Sec+, Net+, A+. and CCNA. Several system overviews, such as Unix, Linux, Windows, and IOS. Have used different tools such as SharePoint Designer, ServerConnect, etc to create workflows for system outages. Have a dedicated career in the military and now transitioned to IT work on the enterprise business level.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Training Development Specialist

Commerce Bank
12.2022 - Current
  • Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs and job requirements.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
  • Built strong relationships with external vendors for specialized training needs, ensuring cost-effective solutions while maintaining quality standards across all offerings.
  • Coordinated technical training and personal development classes for staff members.
  • Delivered new employee onboarding and training sessions via [Software].
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Facilitated virtual, in-person and blended learning sessions.

IT Technician

Commerce Bank
05.2019 - 12.2023
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.
  • Generated reports to track performance and analyze trends.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Tested new software and hardware prior to deployment.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Maintained office PCs, networks and mobile devices.
  • Patched software and installed new versions to eliminate security problems and protect data.

IT Team Lead

Department Of Defense Army
08.2014 - 02.2022
  • Spearheaded major infrastructure upgrades that increased network stability while accommodating future growth requirements.
  • Installed and configured operating systems and applications.
  • Established strong relationships with stakeholders across various departments by providing exceptional support during projects or crisis situations alike.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Championed the adoption of emerging technologies to stay ahead of industry trends, ensuring the organization remained competitive in an ever-evolving landscape.
  • Offered assistance in implementing and developing training programs.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

No Degree - Cyber Operations And Warfare

University of Central Missouri
Warrensburg MO
05.2024

Skills

  • Survey Management
  • Process evaluations
  • Orientation and Onboarding
  • Coaching and Mentoring
  • Program Management
  • Program Design
  • Course Materials Development
  • Coaching and Development
  • Performance Metrics
  • Business Needs Analysis
  • E-Learning Strategies

Certification

A+

Sec+

Net+

CCNA

Timeline

Senior Training Development Specialist

Commerce Bank
12.2022 - Current

IT Technician

Commerce Bank
05.2019 - 12.2023

IT Team Lead

Department Of Defense Army
08.2014 - 02.2022

No Degree - Cyber Operations And Warfare

University of Central Missouri
Michael Richardson