Michael Richardson
Kansas City,MO
Summary
Training IT professional. Have four certifications, and roughly 10 years of experience working in the IT field. Have completed and obtained my Sec+, Net+, A+. and CCNA. Several system overviews, such as Unix, Linux, Windows, and IOS. Have used different tools such as SharePoint Designer, ServerConnect, etc to create workflows for system outages. Have a dedicated career in the military and now transitioned to IT work on the enterprise business level.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Training Development Specialist
Commerce Bank
12.2022 - Current
- Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs and job requirements.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
- Built strong relationships with external vendors for specialized training needs, ensuring cost-effective solutions while maintaining quality standards across all offerings.
- Coordinated technical training and personal development classes for staff members.
- Delivered new employee onboarding and training sessions via [Software].
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Facilitated virtual, in-person and blended learning sessions.
IT Technician
Commerce Bank
05.2019 - 12.2023
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.
- Generated reports to track performance and analyze trends.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Helped streamline repair processes and update procedures for support action consistency.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained office PCs, networks and mobile devices.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Team Lead
Department Of Defense Army
08.2014 - 02.2022
- Spearheaded major infrastructure upgrades that increased network stability while accommodating future growth requirements.
- Installed and configured operating systems and applications.
- Established strong relationships with stakeholders across various departments by providing exceptional support during projects or crisis situations alike.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Championed the adoption of emerging technologies to stay ahead of industry trends, ensuring the organization remained competitive in an ever-evolving landscape.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
No Degree - Cyber Operations And Warfare
University of Central Missouri
Warrensburg MO05.2024
Skills
- Survey Management
- Process evaluations
- Orientation and Onboarding
- Coaching and Mentoring
- Program Management
- Program Design
- Course Materials Development
- Coaching and Development
- Performance Metrics
- Business Needs Analysis
- E-Learning Strategies
Certification
A+
Sec+
Net+
CCNA
Timeline
Senior Training Development Specialist
Commerce Bank
12.2022 - Current
IT Technician
Commerce Bank
05.2019 - 12.2023
IT Team Lead
Department Of Defense Army
08.2014 - 02.2022
No Degree - Cyber Operations And Warfare
University of Central Missouri