Michael Ridgeway
Oneonta,AL
Summary
Results-oriented military trained veteran with a customer satisfaction mindset. Proven track record of building customer relationships,establishing long term rapport,successfully closing sales and maintaining consumer loyalty.
Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies.
Overview
26
26
years of professional experience
Work History
Sales Consultant
All American CDJR
04.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased overall revenue 80% from automotive sales through effective salesmanship and great negotiation skills
Maintenance Technician/Production Lead
NCP Solutions
10.2019 - 04.2023
- Generated and completed work orders for repairs, maintenance and component replacement.
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Supervised technicians and assigned responsibilities.
- Conducted mechanical and electrical maintenance of factory equipment.
- Adhered to established policies and standards to safely complete projects.
Automotive Sales Consultant
Lexus Of Birmingham
01.2014 - 10.2019
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Automotive Sales Manager
Hoover Toyota
01.2012 - 01.2014
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
Contract Specialist and Project Coordinator
Saic - Science Applications International
05.2006 - 01.2012
- Created and prepared specific contracts to present to senior management.
- Assisted contract and legal professionals to address contract issues and developments.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
- Partnered with project managers to review costs and prepare budgets, subsequently reporting to clients.
- Negotiated with bidders to achieve fair, reasonable and positive outcomes.
- Managed bidding process and award of purchases and delivery orders for construction contracts.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
Shop Head/Aviation Maintenance Technician
USMC
03.1997 - 04.2006
- Calculated aircraft weight and balance, performance and fuel requirements.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Powerplant supervisor / completed over 150,000 flight hours without any safety incidents
- Production Supervisor/Quality Assurance qualified
- Trained and instructed subordinates on maintenance procedures
Education
Some College (No Degree) - Mechanical Engineering
University of South Carolina Beaufort
Beaufort, SCHigh School Diploma -
Oneonta High School
Oneonta, AL05.1995
Skills
- Operational Efficiency
- Outbound Telemarketing
- Appointment Booking
- Online Marketing
- Customer Preferences
- Revenue Generation
- Contract Preparation
- Customer Implementation
- Industry Trends
- Offer Negotiations
- Special Assignments
- Sales Proposal Creation
Timeline
Sales Consultant
All American CDJR
04.2023 - Current
Maintenance Technician/Production Lead
NCP Solutions
10.2019 - 04.2023
Automotive Sales Consultant
Lexus Of Birmingham
01.2014 - 10.2019
Automotive Sales Manager
Hoover Toyota
01.2012 - 01.2014
Contract Specialist and Project Coordinator
Saic - Science Applications International
05.2006 - 01.2012
Shop Head/Aviation Maintenance Technician
USMC
03.1997 - 04.2006
Some College (No Degree) - Mechanical Engineering
University of South Carolina Beaufort
High School Diploma -
Oneonta High School