Michael Riojas
Spring,TX
Summary
Dynamic professional with several years of experience in sales and customer service in car sales in both New and Used departments. Successfully managed operations at Blockbuster Video, enhancing store performance and fostering a positive environment for both customers and staff. Excellent driver with a clean driving record and extensive customer service experience at Uber and Lyft.
Overview
25
25
years of professional experience
Work History
Driver
Uber And Lyft
01.2014 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Store Manager
Blockbuster Video
04.2010 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Internet Sales Manager
Nissan Motor Corporation
04.2009 - 04.2010
- Developed and maintained a strong online presence, driving traffic to the company''s website.
- Increased sales revenue with targeted email marketing campaigns and social media promotions.
- Strategized with online vendors and sales managers for successful implementation of advertising drives.
Internet Sales Director
Bill Heard Chevrolet
04.2008 - 04.2009
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
Sales Associate
Chevrolet
04.2000 - 04.2008
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Provided comprehensive training and mentorship to new sales associates, contributing to their professional development and success within the team.
Education
Mathematics -
El Centro College
Dallas, TXSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Schedule management
- Team management
Timeline
Driver
Uber And Lyft
01.2014 - Current
Store Manager
Blockbuster Video
04.2010 - 01.2014
Internet Sales Manager
Nissan Motor Corporation
04.2009 - 04.2010
Internet Sales Director
Bill Heard Chevrolet
04.2008 - 04.2009
Sales Associate
Chevrolet
04.2000 - 04.2008
Mathematics -
El Centro College
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