Michael Rios

• Conducted regular performance evaluations to foster employee growth and accountability.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

• Maintain company compliancy above 90% on health and safety, financial practices, staff training and development progress, and production standards

• Comprehensive analysis of café sales data and year-to-year performance to drive strategic business decisions and optimize financial outcomes.

• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Evaluated equipment and machinery performance, coordinating necessary cleaning and repair tasks with staff to uphold maintenance standards.

• Greeted an average of 120 guests daily and fielded inquiries about menu items, and provided recommendations and allergy information as requested.
• Collaborated with chefs in food preparation, optimizing workflow to maintain service speed during peak hours.
• Oversaw daily inventory and restocking needs, adjusting order schedule to reduce weekly food waste.