Michael Risucci
Santa Clara,California
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
10
10
years of professional experience
Work History
Lead Service Advisor
Euroclinic
08.2022 - 11.2023
- Advise customers with modification questions to fit their needs
- Assist customers with service needed on their european vehicles
- Build a strong customer rapport and trust
- Eectively communicate through all forms of communication
- Proficient in tekmetric.
Technician 1
Olympus
08.2019 - 10.2021
- Assembler for Endoscope specific
- NS Docking.
Wine Labeler
California Wine Transport
09.2018 - 10.2018
- Label wine for oversee shipment
- Seasonal job.
Service Advisor
Capitol Volkswagen
08.2017 - 09.2018
- Interact with customers and maintain positive experience from start to finish at the dealership
- Proficient in multitasking individual management systems
- Build strong customer loyalty by communicating clearly and providing real-time updates via phone or e-mail
- Answering incoming calls.
Service Advisor
Mercedes-Benz of San Jose
07.2013 - 11.2016
- Customer interaction to assist with vehicle service needs
- Data input using the ADP management System.
Assistant Parts Manager
AutoNation Collision Center
07.2013 - 11.2016
- Identify and assess damaged vehicle parts
- Receive and distribute repair parts to the technician.
Education
High School Diploma -
Wilson High School
Santa Clara, CaliforniaSkills
- CUSTOMER SERVICE
- ASSESS SITUATIONS
- CLEAR COMMUNICATION
- TIME MANAGEMENT
- POSITIVE ATTITUDE
- TEAM PLAYER
- QUICK LEARNER
- CLIENT SATISFACTION
- SERVICE SCHEDULING
Timeline
Lead Service Advisor
Euroclinic
08.2022 - 11.2023
Technician 1
Olympus
08.2019 - 10.2021
Wine Labeler
California Wine Transport
09.2018 - 10.2018
Service Advisor
Capitol Volkswagen
08.2017 - 09.2018
Service Advisor
Mercedes-Benz of San Jose
07.2013 - 11.2016
Assistant Parts Manager
AutoNation Collision Center
07.2013 - 11.2016
High School Diploma -
Wilson High School