Michael Rivera

Acting Lead Critical Facilities Engineer for Florida and Puerto Rico network data center facilities.

• 24x7x365 monitoring and surveillance, analysis, troubleshooting, and incident management of the data center environment, information security hardware/software, fiber network infrastructure, software applications, and in-store hardware and software technologies.
• Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems with ticketing software.
• Monitor the software, network, and signal strength from Microwave and Satellite equipment’s.
• Maintained and monitored the server room, the wireless/wireless network and other server infrastructure.
• Create reports on up time, bandwidth usage, KPI analysis, server utilization, and other key metrics.
• Set schedules, monitored inventories, and conducted training.
• Diagnostic Tools – PuTTY, Secure CRT, Wireshark, Window Remote Desktop Team Viewer, and SSH.
• In charge of wire-line Data Center facilities, transport operations, network routers, switching layers, maintenance, and troubleshooting, providing technical support for customers, vendors, and co-workers for Florida and PR.
• Writing work orders and reviewing quotes from vendors.

• Perform scheduled maintenance that could include software, firmware upgrades, network changes, and off-hours testing for transport microwave systems.
• Support wireless voice and data for Radio Access Network (Cisco ASR9K, Juniper SRX 5800, Samsung WSS, MGW, CE-EMS, IPBSC, BSM) platforms for network vision deployment for FL, PR, & USVI.
• Maintain access management and support Cacti
  Performance Graphing instance for routers, switching and network
  elements.
• Manage, troubleshoots, and documents alarm's fault, and
  performance indicators for hardware and software
  platforms: EMS, BSM, & LSM servers.
• Lead south region decommissioning for Sprint Legacy
  CDMA wireless voice, data, and LTE systems in
  occurrence with Federal Communications Commission.
• Collaborated with network engineers, field technicians, equipment vendors, and telecom carriers to effectively troubleshoot and resolve various types of network impairments and outages.

• Focused on day-to-day network operation and maintenance of various wireless & wire-line telecommunications equipment.
• Schedule and perform software upgrades for wireless network platforms.
• Assisted in technical networking of different customer premises equipment, to support network installations, troubleshooting, and configuration changes for routing and switching network equipment.
• Implement, Maintain, and repair routing, IP switching, and remote access protocols. Network technologies – LAN/WAN, SD-WAN virtual router onboarding, Ethernet, TCP/IP/ SNMP, VPN, VLAN, VOIP, DNS, DHCP, Wi-Fi, & Cellular
• Diagnostic Tools – PuTTY, Secure CRT, Wireshark, Window Remote Desktop Team Viewer, and SSH.
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth.
• Conducted logistic routing audits to insure proper tracking, monitoring, and spare equipment in network having 100% compliance reviews.
• Planned and executed Networking projects on time resulting in positive outcome.

• Performed day-to-day support for LTE, CDMA, and Microwave network performance indicators to maintain 100% on-track status.
• Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
• Configuring, testing, installing, and troubleshooting, Cisco routers and switching equipment, Data Service Unit, Fiber transport connections, and basic configuration for customers' premises locations.
• Provide technical support from different customers, contractors, and co-workers USA, Puerto Rico, and US Virgin Islands.
• Manage circuit installation orders and repairs for commercial and local federal government agencies.
• Performed root cause analysis in deficient areas to identify and resolve central issues.

• In charge of wireless and wire-line transport operations, physical, data, network and transports layers, maintenance, and troubleshooting, providing technical support for customers, contractors, and co-workers in PR and USVI.
• Monitoring, commissioning testing and troubleshooting wireless network types of equipment such as DMS Nortel, BSC, BTS, Alcatel, Tellabs, and Lucent voice over IP.
• Maintaining 100% compliance system upgrades of Switch Core and Transport and creating backups of all database.
• Focused on network statistic performance data to avoid causes of failures.
• Conducted routine audits to insure proper spare levels and database accuracy.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Imaged OS and software deployments throughout systems and addressed any implementation concerns.