Michael Robillard Jr.
North Providence,RI
Summary
Dynamic and detail-oriented professional with a proven track record at Gritman Medical Center in Moscow Idaho, excelling in roles requiring critical thinking and office administration. Demonstrated ability to manage over 327 volunteers and ensure high-quality patient care, showcasing exceptional customer service and computer skills. Adept at building relationships and achieving results through advanced clerical support and data entry expertise.
Overview
7
7
years of professional experience
Work History
Volunteer Services Administrative Assistant
Gritman Medical Center
07.2023 - 09.2024
- Assisting in the coordination and onboarding of 200 volunteers
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managing over 327 volunteers with the assistance of the Director
- Utilize all Microsoft platforms to assist including Word, Excel, PowerPoint, Outlook, OneNote, and have brief experience with Power Automate.
- Maintaining files and filing of sensitive documentation keeping such information confidential according to hospital policy
- Providing administrative and clerical support to Volunteer Services Coordinator including maintaining records, contact information, and supporting volunteers onboarding.
- Identifying needs of specific departments and finding volunteers who would exemplify themselves in that department according to their skills.
Medical Surgical Unit Certified Nursing Assistant
Gritman Medical Center
10.2022 - 07.2023
- Work duties in intensive care unit and post surgical unit
- Provided quality patient care in a fast-paced medical surgical unit, utilizing strong assessment and critical thinking skills in ensuring high quality care to patients
- Maintained accurate documentation of all patient information such as vital signs, assessments, and activities of daily living
- Communication and collaboration with nurses, dietitians, therapy, and other care team members
- Utilized critical thinking skills when assessing patient needs and providing care accordingly
Medical Screener
Gritman Medical Center
06.2021 - 10.2022
- Maintained high level of professionalism while interacting with patients, medical staff, and visitors while ensuring infection control during COVID-19
- Managed multiple tasks simultaneously while prioritizing workload efficiently
- Communication well with patients to identify and attend to specific needs
- Preparing disposable supplies for infection control
- Assisting patients in getting to their destination within the hospital
Cashier
Target
09.2017 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Political Science
Southern New Hampshire University
11-2025
High School Diploma -
Toll Gate High School
Warwick, RI06.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Customer Relations
- Clerical Support
- Critical Thinking
- Deadline-oriented
- Professional and mature
- Relationship Building
Timeline
Volunteer Services Administrative Assistant
Gritman Medical Center
07.2023 - 09.2024
Medical Surgical Unit Certified Nursing Assistant
Gritman Medical Center
10.2022 - 07.2023
Medical Screener
Gritman Medical Center
06.2021 - 10.2022
Cashier
Target
09.2017 - 06.2019
Bachelor of Arts - Political Science
Southern New Hampshire University
High School Diploma -
Toll Gate High School
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