Michael Robillard Jr.
North Providence,RI
Summary
Dynamic and detail-oriented professional with a proven track record at Gritman Medical Center in Moscow Idaho, excelling in roles requiring critical thinking and office administration. Demonstrated ability to manage over 327 volunteers and ensure high-quality patient care, showcasing exceptional customer service and computer skills. Adept at building relationships and achieving results through advanced clerical support and data entry expertise.
Overview
7
7
years of professional experience
Work History
Volunteer Services Administrative Assistant
Gritman Medical Center
Moscow, ID
07.2023 - 09.2024
- Assisting in the coordination and onboarding of 200 volunteers
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managing over 327 volunteers with the assistance of the Director
- Utilize all Microsoft platforms to assist including Word, Excel, PowerPoint, Outlook, OneNote, and have brief experience with Power Automate.
- Maintaining files and filing of sensitive documentation keeping such information confidential according to hospital policy
- Providing administrative and clerical support to Volunteer Services Coordinator including maintaining records, contact information, and supporting volunteers onboarding.
- Identifying needs of specific departments and finding volunteers who would exemplify themselves in that department according to their skills.
Medical Surgical Unit Certified Nursing Assistant
Gritman Medical Center
Moscow, ID
10.2022 - 07.2023
- Work duties in intensive care unit and post surgical unit
- Provided quality patient care in a fast-paced medical surgical unit, utilizing strong assessment and critical thinking skills in ensuring high quality care to patients
- Maintained accurate documentation of all patient information such as vital signs, assessments, and activities of daily living
- Communication and collaboration with nurses, dietitians, therapy, and other care team members
- Utilized critical thinking skills when assessing patient needs and providing care accordingly
Medical Screener
Gritman Medical Center
Moscow, ID
06.2021 - 10.2022
- Maintained high level of professionalism while interacting with patients, medical staff, and visitors while ensuring infection control during COVID-19
- Managed multiple tasks simultaneously while prioritizing workload efficiently
- Communication well with patients to identify and attend to specific needs
- Preparing disposable supplies for infection control
- Assisting patients in getting to their destination within the hospital
Cashier
Target
Warwick, RI
09.2017 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Political Science
Southern New Hampshire University
11-2025
High School Diploma -
Toll Gate High School
Warwick, RI06.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Customer Relations
- Clerical Support
- Critical Thinking
- Deadline-oriented
- Professional and mature
- Relationship Building
Timeline
Volunteer Services Administrative Assistant
Gritman Medical Center
07.2023 - 09.2024
Medical Surgical Unit Certified Nursing Assistant
Gritman Medical Center
10.2022 - 07.2023
Medical Screener
Gritman Medical Center
06.2021 - 10.2022
Cashier
Target
09.2017 - 06.2019
Bachelor of Arts - Political Science
Southern New Hampshire University
High School Diploma -
Toll Gate High School