Michael Robinson

Facilitated support services for families welcoming children from their own family.

Conducted monthly assessments of caseload homes to ensure suitability for child placement.

Compiled and submitted monthly reports to inform case team of findings from site visits.

Facilitated customer inquiries regarding pool and spa supply purchases.

Scheduled customer appointments for pool and spa maintenance services.

Assisted customers in selecting fireplaces and wood burning stoves. Provided product information and support to enhance customer satisfaction. Facilitated sales transactions to ensure a smooth purchasing experience.

• Communicated with project managers to determine appropriate parts needed for their projects.
• Created and sent purchase orders to vendors to acquire parts.
• Established and maintained working relationships with vendors to continue and retain business.
• Communicated with the shop engineers to ensure all parts worked correctly or ordered replacement parts.
• Researched alternative sources for part orders that did not meet time constraints.
• Updated system with expected delivery dates as well as updated pricing for future purchases.
• Assisted outside vendors by assessing the warehouse parts inventory.
• Researched and ordered parts from various manufacturers and other sources to satisfy the service department's needs.
• Maintained and monitored all replacement parts and accessory inventory database and supporting documentation.
• Maintain the parts inventory for neatness, accuracy (daily cycle counts), and correct stocking levels.

• Supervised thirteen (13) phlebotomy technicians.
• Consulted with doctors and nurses to make sure orders are accurate and drawn according to desired specifications.
• Corrected orders as ordered by relevant medical professionals.
• Ensured patient satisfaction and addressed all concerns, issues, and complaints and addressed patients personally to resolve complaints or concerns.
• Specifically sent to interact with patients considered 'difficult' or had expressed unhappiness with their treatment.
• Routinely sent codes to obtain specimens from patients in medical distress.
• Frequently interacted with the patient's next of kin during these circumstances.
• Communicated with doctors, nurses, and other staff regarding issues they expressed about the lab and resolved them.
• Drew quality blood samples from patients or blood donors and prepares those specimens for medical testing.
• Directed contact with patients and maintained an atmosphere of trust and confidence while explaining procedures, taking blood pressure, pulse, and respiration readings, and drawing blood specimens in a skillful, safe, and accurate manner.
• Prepared blood samples and cleaned and sterilized equipment, following strict safety precautions.
• Worked well under pressure and was sensitive to confidentiality and accuracy in recording a patient's blood history.
• Disposed of contaminated sharps, in accordance with applicable laws, standards, and policies.
• Documented the route of specimens from collection to laboratory analysis and diagnosis.
• Drew blood from arteries, using arterial collection techniques.
• Collected fluid or tissue samples, using appropriate collection procedures.
• Disposed of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

• Was the leading salesperson in the district 4 months in a row and met sales goals every month after the probationary period.
• Surpassed sales quotas each month of employment.
• Personally, hosted PR events in the area to introduce customers to the company and direct traffic into the store, increasing monthly sales by 20%.
• Sold cable, internet, and home phone services for TCT, while simultaneously selling cellular phones and services for Nex-Tech.
• Was the sole associate at the store level who maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Served as the sole associate at the store level who handled both sales and the corresponding paperwork.
• Completed new activation paperwork after interviewing customer to gain insight into what the customer was looking for, then customized the right bundle for them, according to usage and budget. Also, scanned the paperwork to the corporate office where the order was input into the system, prior to contacting the customer for installation.
• Fielded inbound and outbound calls to set up customer appointments.
• Reviewed the customer’s current plans to determine cost-saving strategies.
• Stayed current on all the newest technologies and devices to support the customer with expert knowledge.

• Sold cable, internet, home phone, security, and home automation.
• Reached sales goals each month on the sales floor.
• Won “New Associate of the Year 2018”, based on sales goals and positive surveys from customers.
• The survey goal was 80%. Exceeded goal with an overall score of 93%.
• Attained department 'Employee of the Month' honors on multiple occasions.
• Educated and engaged customers through product demonstrations
• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.
• Assisted customers with selecting and activating both pre-paid and contract wireless phones.
• Effectively communicating various wireless carrier's plans, features, products, and services to customers
• Performed administrative tasks such as replenishment of products on the sales floor, inventory, answering multiple phone lines, filing paperwork, and maintaining a clean environment.
• Advised customers about the new models and assisted the customer in determining which cell phone is suitable to their needs.
• Trained new sales representatives.

• Supervise a team of up to 17 agents to meet and exceed company expectations on monthly metrics.
• Answered questions about home mortgages to that the customer was able to fully understand their loan details.
• Motivated my team to achieve new heights.
• Lead my team to top the company scorecard for 3 months in a row, just one month after becoming a supervisor.
• Monitored each agent to make sure that all company, as well as federal regulations, were being met on a day-to-day basis.
• Tracked progress from week to week for each agent to assure all company numbers were going in the right direction.
• Affected change in the company by implementing a new form that would track and maintain agent liability while adhering to company policies and procedures.

• Assisted department manager with day-to-day retail activities.
• Maintained in-depth knowledge of new product lines to improve sales and customer relations.
• Assisted in supervising, training, coordinating, and motivating employees to achieve optimum performance.
• Participated in special events.
• Assisted customers with purchases and interacted with co-workers and managers to maintain high company standards.
• Analyzed customer needs, presented products, explained features and benefits, providing customers with technical advice and solutions to apparel questions.
• Developed ongoing customer relationships, enhancing future sales.
• Duties included sizing, sensor tagging, restocking, and rearranging merchandise, and maintaining neatness on the selling floor.
• Unpacked freight to be stocked in stockrooms and sales floor.
• Mentored employees on store policies and procedures and delivered excellent customer service.
• Adhered to all store policies and safety regulations.
• Maintained store area clean and hygienic and replenished merchandise when required.
• Handled cash, and inventory and reconciled transaction history.
• Assisted in providing exceptional Customer Service, floor moves, housekeeping, display maintenance, and merchandise replenishment.
• Operated cash register to itemize total customer purchases.
• Maintained proper security of cash.
• Billed the customers for the goods and cross-checked the billed amount for mistakes.
• Made entries of procured payments in the cash registers.
• Reported incongruities to the head cashier.
• Processed and replenished merchandise and monitored floor stock.