Michael Robinson
Pacific Dental Services
Berthoud,CO
15
years of professional experience
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple locations, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Work History
Regional Manager
7 Months- Direct full-scope non-clinical business operations across multiple regional practices, driving strategic initiatives to surpass sales targets and financial performance benchmarks.
- Led, evaluated, and coached team of Operations Managers through quantitative KPI tracking and performance reviews to enhance professional growth and increase office productivity.
- Build and maintain strategic alignment with lead dentists and practice leaders, ensuring smooth operational synergy between clinical standards and business targets.
- Designed and executed regional training programs to standardize operational workflows, improve patient satisfaction, and achieve regional revenue goals.
- Mediated internal workplace disputes to boost retention rates, promote psychological safety, and sustain a collaborative team culture.
- Oversee comprehensive regulatory and OSHA compliance frameworks, mitigating liability while establishing robust workplace safety standards.
Regional Director
8 Years 2 Months- Governed business administration and non-clinical operational strategies across multi-site locations, enhancing operating margins and elevating patient care standards.
- Spearheaded regional customer experience protocols and daily huddle structures, securing consistently top-tier Net Promoter Scores (NPS).
- Utilized business intelligence and performance analytics to identify operational bottlenecks, guiding clinic managers in executing corrective actions that enhanced office productivity.
- Cultivated provider relationships to align commercial goals with delivery of high-quality healthcare.
- Cultivated key provider relationships to bridge commercial goals with high-quality healthcare delivery.
Office Manager
11 Months- Directed day-to-day practice operations, ensuring compliance with operational policies, legal standards, and regulatory requirements.
- Managed administrative workflows and resource scheduling while coordinating cross-functional teams to enhance daily clinic flow.
- Handled customer service escalations and implemented service recovery strategies to strengthen client retention and trust in practice.
Operations Manager
5 Years- Consulted patients on financial options and insurance coverage, securing high-value treatment commitments to drive revenue expansion.
- Streamlined patient onboarding and financial approval workflows, reducing administrative wait times and enhancing patient satisfaction.
- Optimized pre-authorization and billing workflows, mitigating claims delays and ensuring budget-friendly treatment access.
Education
Bachelor of Science - Business Marketing
Skills
Operational leadership
P&L management
Business analytics
Risk management
Talent development
Stakeholder management
Customer experience
Timeline
Regional Manager
Pacific Dental Services
11.2025 - 06.2026Read More
Regional Director
Peak Dental Services
09.2017 - 11.2025Read More
Office Manager
Peak Dental Services
09.2016 - 08.2017Read More
Operations Manager
Pacific Dental Services
01.2011 - 01.2016Read More
University of Northern Colorado
Bachelor of Science from Business Marketing
Read More