William Cole
Gansevoort,NY
Summary
Seasoned Regional Manager and Site Manager with extensive experience in security operations, staffing, and client communication. Skilled in directing incident reporting, coordinating field teams, and enforcing site procedures. Known for dependable leadership, sound judgment, and consistent compliance.
Overview
37
37
years of professional experience
Work History
Regional Manager
Clickner Security Inc.
Latham, New York
10.2025 - Current
- Managed client communication regarding access control and service concerns to ensure responsiveness and satisfaction.
- Monitored team progress towards achieving goals and objectives established by executive management to drive accountability.
- Partnered with field supervisors to align staffing needs, training support, and daily updates.
- Directed the incident reporting process and escalated urgent matters to regional leadership for timely review.
- Applied post orders and client security procedures consistently across assigned sites.
- Addressed human resource concerns and developed consistent plans for efficient issue resolution.
Site Manager
Clickner Security (Stuyvesant Plaza)
Guilderland, New York
09.2019 - 10.2025
- Managed daily operations of the site, including staff and contractors.
- Managed daily security operations at Stuyvesant Plaza for Clickner Security.
- Monitored radio traffic, cameras, and alarm systems for site safety.
- Communicated with plaza tenants, staff, and management on security concerns.
- Documented incidents, daily logs, and report submissions for management.
- Mentored new employees on safety protocols, processes and procedures.
Correctional Sergeant
NYSDOCCS
Albany, New York
03.2010 - 06.2017
- Oversaw correction officers during NYSDOCCS facility housing unit operations, ensuring adherence to safety and security protocols.
- Enforced discipline among inmates according to established rules and regulations.
- De-escalated disruptive behavior among inmates using verbal techniques. by verbal interventions.
- Responded to emergencies using approved correctional safety procedures.
- Conducted investigations into allegations of misconduct by inmates and staff, ensuring compliance with regulations and fostering a safe environment.
- Evaluated incident reports and documentation from subordinates to maintain operational integrity and accountability.
- Prepared incident reports and shift logs for NYSDOCCS records.
Correctional Officer
NYSDOCCS
Albany, New York
04.1990 - 03.2010
- Maintained security and order in New York State correctional facilities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Escorted inmates during movement, transport, and program activities.
- Conducted facility counts, searches, and perimeter security checks.
Education
High School Diploma -
Fallsburg Central
South Fallsburg, NY06-1984
Skills
- Access control systems
- Incident reporting
- Operational oversight
- Operational leadership
- Security operations
- Resource allocation
- Post order adherence
Timeline
Regional Manager
Clickner Security Inc.
10.2025 - Current
Site Manager
Clickner Security (Stuyvesant Plaza)
09.2019 - 10.2025
Correctional Sergeant
NYSDOCCS
03.2010 - 06.2017
Correctional Officer
NYSDOCCS
04.1990 - 03.2010
High School Diploma -
Fallsburg Central