Michael Roche
Waterbury,CT
Summary
Dynamic professional with a proven track record at Dollar General, excelling in inventory control and customer service. Led teams to surpass sales targets, enhancing customer satisfaction. Skilled in training and mentoring, with a focus on achieving operational excellence. Adept at multitasking and prioritizing tasks to drive results and improve store operations.
Overview
5
5
years of professional experience
Work History
Lead Sales Key Holder
Dollar General
661 Rubber Ave
05.2023 - Current
- Led team in achieving sales targets and improving customer service standards.
- Trained and mentored new staff on operational procedures and company policies.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Oversaw cash management processes, including daily deposits and register balancing.
Behavior Technician
Apex Educational Solutions
Waterbury, CT
12.2023 - 12.2024
- Implemented behavior intervention plans to improve student engagement and social skills.
- Collaborated with teachers to collect data on student progress and behavioral responses.
- Assisted in developing individualized education programs tailored to specific student needs.
- Conducted assessments to identify behavioral challenges and strategize effective interventions.
Factory Worker
Amazon
North Haven, CT
06.2021 - 12.2023
- Operated machinery to assemble products efficiently and accurately.
- Adhered to safety protocols, ensuring a safe working environment for all team members.
- Collaborated with team members to streamline production processes and reduce downtime.
- Conducted quality checks on finished goods to maintain high standards of excellence.
- Assisted in training new employees on equipment operation and safety procedures.
Direct Support Professional
FAVARH
Canton, CT
01.2021 - 08.2023
- Assisted individuals with daily living activities, enhancing personal independence and quality of life.
- Provided emotional support and companionship to clients, fostering trust and positive relationships.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Monitored client progress, documenting changes in behavior and health status for ongoing assessments.
- Facilitated recreational activities, promoting social engagement and community integration for clients.
- Trained new staff on best practices in direct support services, ensuring consistent care delivery.
- Implemented safety protocols to maintain a secure environment for clients during activities.
- Advocated for client needs, effectively communicating concerns to families and service coordinators.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members
Produce Associate
Walmart
Naugatuck, CT
06.2020 - 07.2021
- Operated machinery for efficient produce processing and handling.
- Maintained quality standards by inspecting products for freshness and safety.
- Assisted in inventory management, ensuring accurate stock levels of produce items.
- Collaborated with team members to streamline workflows and enhance productivity.
- Trained new associates on safety protocols and operational procedures for produce handling.
- Implemented proper storage techniques to minimize waste and preserve product integrity.
Education
GED -
New York University
New York, NYSkills
- Store operations
- Retail sales
- Sales presentations
- Inventory control
- Cash handling
- Customer service
- Training and mentoring
- Cash handling accuracy
- Store maintenance
- Multitasking and prioritizing
- Willingness to learn
- Time management
- Customer satisfaction
Timeline
Behavior Technician
Apex Educational Solutions
12.2023 - 12.2024
Lead Sales Key Holder
Dollar General
05.2023 - Current
Factory Worker
Amazon
06.2021 - 12.2023
Direct Support Professional
FAVARH
01.2021 - 08.2023
Produce Associate
Walmart
06.2020 - 07.2021
GED -
New York University