Michael Rocks
USPS
1
Language
11
years of professional experience
Dynamic professional with a strong background in customer service. At Team Toyota of Langhorne, I enhanced customer satisfaction through effective communication and problem-solving. Skilled in teamwork and time management.
Work History
Mail Handler
11 Months- Sorted and processed incoming and outgoing mail accurately.
- Loaded, unloaded, and moved mail containers throughout the warehouse.
- Operated warehouse equipment and followed established safety procedures.
- Organized shipments to ensure timely distribution.
- Maintained a clean, safe, and organized work area.
- Worked collaboratively with team members to meet daily production goals.
- Performed repetitive lifting, standing, and material handling throughout shifts.
Sales Associate
3 Years- Assisted customers with product selection to enhance shopping experience.
- Actively spoke with banks and insurance agencies to insure my customers were satisfied and insured with their purchase.
- Took incoming phone calls from clients who had questions in regards to purchasing vehicles
- Reached out to leads that came in via our website and other third party sites to further guide their buying process.
Plumber
3 Years 3 Months- Installed and repaired plumbing systems, ensuring compliance with safety standards and regulations.
- Diagnosed plumbing issues using testing equipment and implemented effective solutions.
- Assisted in the installation of water heaters, faucets, and fixtures, enhancing system efficiency.
- Took incoming calls from customers who needed help, and/or had any questions.
Customer Service Representative
3 Years 6 Months- Operated the register, deli, and took care of the facilities.
- Handled all incoming orders such as foods, drinks and tobacco products
Education
No Degree - Business
- 3.2 GPA
High School Diploma
- Archbishop Ryan baseball player for all four years
- 3.4 GPA
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Personal Information
Languages
English
Full Professional
Timeline
Mail Handler
USPS
08.2025 - 07.2026Read More
Sales Associate
Team Toyota of Langhorne
07.2022 - 07.2025Read More
Plumber
Bill Frusco Plumbing
02.2019 - 05.2022Read More
Customer Service Representative
Wawa
01.2015 - 07.2018Read More
Archbishop Ryan High School
High School Diploma
Read More
Pennsylvania State University
No Degree from Business
Read More