Michael Romero
San Diego,CA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Doubletree By Hilton. Proven track record in enhancing guest experiences through effective team collaboration and cash handling expertise. Recognized for training staff and resolving customer complaints, contributing to increased guest loyalty and satisfaction.
Overview
25
25
years of professional experience
Work History
Server
Doubletree By Hilton
04.2006 - 02.2025
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Coordinated food and beverage orders with kitchen staff to ensure timely delivery to guests.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Assisted in training new staff on service standards and restaurant protocols.
- Processed payments efficiently, handling cash and credit transactions accurately.
- Collaborated with team members to improve service efficiency during peak hours.
- Resolved customer complaints effectively, enhancing overall guest loyalty and retention.
Banquet Bartender
Doubletree By Hilton
04.2006 - 02.2025
- Prepared and served a variety of beverages, ensuring high-quality standards and guest satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in inventory management, tracking supplies to minimize waste and optimize stock levels.
- Collaborated with kitchen staff to coordinate beverage service for large events and banquets.
- Trained new bartenders on menu offerings, equipment operation, and company policies.
- Created signature cocktails based on seasonal ingredients, enhancing guest experience through innovation.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
Bartender
Doubletree By Hilton
04.2006 - 02.2025
- Learned proper beverage preparation techniques to ensure high-quality service.
- Assisted in maintaining cleanliness and organization of bar area for efficient operations.
- Supported bartending team by restocking supplies and preparing garnishes.
- Gained familiarity with cocktail recipes and drink presentation standards.
- Engaged with customers to provide exceptional service and enhance their experience.
- Observed and followed safety protocols to maintain a safe working environment.
- Adapted quickly to fast-paced environment while managing multiple orders efficiently.
- Collaborated with team members to meet customer needs during busy shifts.
Room Service Attendant
Doubletree By Hilton
04.2006 - 02.2025
- Delivered prompt and courteous room service to guests, ensuring high satisfaction levels.
- Maintained cleanliness and organization of service areas to enhance operational efficiency.
- Executed accurate order deliveries, adhering to hotel standards for presentation and quality.
- Collaborated with kitchen staff to coordinate timely meal preparations based on guest requests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Assistant Store Manager
Discount Tire Company
09.2003 - 03.2006
- Oversaw daily store operations, ensuring smooth workflow and optimal customer service.
- Mentored and trained staff on sales techniques and inventory management practices.
- Implemented merchandising strategies to enhance product visibility and drive sales growth.
- Analyzed sales reports to identify trends and inform inventory purchasing decisions.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
- Collaborated with upper management on strategic planning initiatives for store improvements.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Bus Driver
King County Transit
11.2002 - 08.2003
- Operated buses safely, adhering to traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
- Managed passenger boarding and alighting, ensuring a smooth experience for all riders.
- Provided timely communication regarding route changes or delays to passengers.
Sales and Service Representative
Les Schwab Tires
09.1999 - 09.2002
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed sales transactions accurately, ensuring compliance with company policies and procedures.
- Developed product knowledge to assist customers effectively, enhancing their purchasing experience.
- Collaborated with team members to achieve sales targets and improve overall performance metrics.
- Trained new staff on operational processes, fostering a knowledgeable and skilled team environment.
- Implemented process improvements that streamlined service delivery and increased customer satisfaction.
- Led initiatives focused on upselling products, contributing to increased revenue generation for the department.
Education
Associate of Arts -
North Community College
Seattle, WAHigh School Diploma -
Evergreen Highschool
Seattle, WA07.1997
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Team collaboration
Timeline
Server
Doubletree By Hilton
04.2006 - 02.2025
Banquet Bartender
Doubletree By Hilton
04.2006 - 02.2025
Bartender
Doubletree By Hilton
04.2006 - 02.2025
Room Service Attendant
Doubletree By Hilton
04.2006 - 02.2025
Assistant Store Manager
Discount Tire Company
09.2003 - 03.2006
Bus Driver
King County Transit
11.2002 - 08.2003
Sales and Service Representative
Les Schwab Tires
09.1999 - 09.2002
Associate of Arts -
North Community College
High School Diploma -
Evergreen Highschool
Similar Profiles
Ravneet SinghRavneet Singh
Corporate Sales Manager at DoubleTree By Hilton, Home2 Suites by Hilton and Mayfield Dinner Theatre West EdmontonCorporate Sales Manager at DoubleTree By Hilton, Home2 Suites by Hilton and Mayfield Dinner Theatre West Edmonton
KHUN SOE MYINT MYAT (KAI)KHUN SOE MYINT MYAT (KAI)
Purchasing & Receiving Trainee at Doubletree By Hilton Sukhumvit & Hilton SukhumvitPurchasing & Receiving Trainee at Doubletree By Hilton Sukhumvit & Hilton Sukhumvit
Giada BerrazzoukGiada Berrazzouk
Cluster Reservations Sales Agent at Hilton and DoubleTree by Hilton HotelCluster Reservations Sales Agent at Hilton and DoubleTree by Hilton Hotel
Abdullah AljubairiAbdullah Aljubairi
Cluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn FinanciCluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn Financi
Andrew CrossAndrew Cross
Cashier at Vons Grocery StoreCashier at Vons Grocery Store