Michael Rongo
River Grove,USA
Summary
Director of Human Resources and Operations professional with a strong focus on strategic leadership and employee retention. Expertise in recruitment, talent development, and compliance with labor laws, driving organizational success through effective training programs and conflict resolution.
Overview
14
14
years of professional experience
Work History
Director of Human Resources
Bella Terra and The Wellshire Morton Grove
Morton Grove, USA
12.2022 - Current
- Determined departmental staffing needs, conducted employee evaluations and performance reviews, managed hiring, terminations, transfers, and wage adjustments to enhance workforce effectiveness.
- Handle all internal investigations, which include general complaints and Union grievances, document findings, and close investigations.
- Provided guidance on labor relations issues, including collective bargaining agreements.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Implemented strategies aimed at improving employee retention rates.
- Assisted in the preparation of annual budgets related to staffing needs.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
- Monitor unemployment claims and assist with appeals.
- Administer employee benefits program and assist with yearly open enrollment process.
- Facilitated monthly QAPI meetings to review performance metrics and implement strategies for continuous improvement.
- Conducted compliance training sessions to ensure staff adherence to regulations.
- Managed payroll processes to ensure timely and accurate employee compensation.
- Created inclusive culture and promoted team morale, contributing to improved employee retention rates.
- Facilitated employee training programs to enhance skills and engagement.
- Advised leadership on employee relations and conflict resolution strategies.
- Coordinated benefits administration and compliance with labor laws.
- Ensure yearly state mandated license and certification updates.
- Conduct weekly training in-services and monthly classroom new hire trainings.
- Managed recruitment processes to attract top talent for various positions.
- Systems used in this position that I am highly proficient in: MS Office, HCM Paycor, Apploi, SNF Clinic, Adelpo, Propay, IDPH Web Portal, E-verify.
Vice President of Operations and Human Resources
The Slice Factory - Corporate
Chicago, IL
06.2020 - 12.2022
- Created onboarding system for each location, establishing communication channels for new hires, employee reviews, manager reviews, and ongoing employee updates to enhance integration and engagement.
- Developed and implemented comprehensive human resources policies and procedures that aligned with best practices to ensure compliance and operational efficiency.
- Oversaw compliance with labor laws and company policies across the organization.
- Collaborated with leadership to align HR strategies with business goals.
- Developed employee training programs to enhance workforce skills and performance.
- Implemented training and action plans that improved retention, resulting in a reduction of overall prime cost from 61% to 54%.
- Facilitated conflict resolution processes to maintain team cohesion and productivity.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Created New Employee Handbook and all Company Policies to adhere to state, federal & OSHA guidelines.
- Created and implemented standard operating procedures across the company resulting in common platforms for the guest experience and the employees.
- Set up multiple integrations with Toast POS and Restaurant Systems Pro to streamline company needs.
- Utilized RSP by creating recipe costing cards, labor allotment, end of day reports, invoices and P&L sheets.
- Assists with the development, set up and design of future locations for improved overall operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Systems used in this position that I am highly proficient in: MS Office, Toast POS, Restaurant Systems Pro, SignNow.
Director of Culinary Services & HR Assistant
Artis Senior Living
Chicago, USA
01.2019 - 03.2020
- Complete set up and operation of the Culinary Department.
- Established operations, equipment, policies, procedures, PRD’s, training modules, P&L reports, and menu cycles.
- Collaborated closely with the Regional Director of Operations, Executive Director and the Health and Wellness Director to ensure sure each Artis community had a fully functional kitchen and service area on each floor for residential meals.
- Consulted with lead RN and LPN’s including the Dietitians to ensure that proper diets and procedures were implemented.
- Training of CNA’s on proper food handling, sanitation and service techniques.
- Designed and executed events and functions for community members, doctors, staff, and families.
- Assisted in the future planning of other Artis communities with our Corporate Office in kitchen design and operations.
- Supported recruitment and onboarding efforts, improving staffing and training processes.
- Created action plans for mandated training modules.
- Conducted audits to ensure updated information is documented.
- Updated ADP software systems for individual employees.
- Systems used in this position that I am highly proficient in: Excel, Outlook, Microsoft Word, Sysco, ADP, Payroll.
Human Resources Business Partner
M.L Rongo, Inc
Melrose Park, IL
08.2012 - 11.2019
- Collaborated with senior leadership to develop strategic HR initiatives supporting business objectives.
- Aligned HR policies with federal and local regulations to ensure compliance.
- Liaised between management and employees to address adjustments and grievances, fostering a positive workplace culture.
- Conducted performance evaluations, ensuring fair feedback and actionable development plans.
- Assisted in recruitment processes, streamlining hiring and interview procedures to attract top talent.
- Facilitated employee training sessions to enhance skills and compliance awareness.
- Provided guidance on labor relations, focusing on collective bargaining agreements.
- Reported workplace health and safety compliance metrics, enabling management to make informed decisions.
Education
High School Diploma -
Bartlett High School
Bartlett, IL05-2004
Some College (No Degree) - Business
International Academy of Design And Technology
Schaumburg, ILSkills
- Talent acquisition
- Employee relations
- Performance management
- Succession planning
- Labor law compliance
- Payroll administration
- Human resources strategy
Timeline
Director of Human Resources
Bella Terra and The Wellshire Morton Grove
12.2022 - Current
Vice President of Operations and Human Resources
The Slice Factory - Corporate
06.2020 - 12.2022
Director of Culinary Services & HR Assistant
Artis Senior Living
01.2019 - 03.2020
Human Resources Business Partner
M.L Rongo, Inc
08.2012 - 11.2019
High School Diploma -
Bartlett High School
Some College (No Degree) - Business
International Academy of Design And Technology