Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Rosales

Bellingham,WA

Summary

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles all funds to maximize accounting accuracy and meet strict compliance standards.

Overview

3
3
years of professional experience

Work History

Warehouse Worker

Amazon
Arlington, WA
03.2024 - Current
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Assisted in receiving, stocking and distribution of merchandise.

Manager

Dicks Sporing Goods
Burlington, WA
10.2022 - 01.2024
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained employees on additional job positions to maintain coverage of roles.

Customer Service Representative

Planet Fitness
Burlington, WA
03.2022 - 10.2022
  • Provided professional services and support in a dynamic work environment.
  • Strengthened communication skills through regular interactions with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Representative

Nike
Burlington, WA
09.2021 - 03.2022
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of Science - Fire Science

Skagit Valley College
Mount Vernon, WA
07-2021

High School Diploma -

Sehome High School
Bellingham, WA
06-2021

Skills

  • Staff Development
  • Strategic Planning
  • Time Management
  • Sales Techniques
  • Negotiation
  • Project Management
  • Staff Management
  • Payment processing
  • Merchandise restocking
  • ID verification
  • Team Leadership

Timeline

Warehouse Worker

Amazon
03.2024 - Current

Manager

Dicks Sporing Goods
10.2022 - 01.2024

Customer Service Representative

Planet Fitness
03.2022 - 10.2022

Customer Service Representative

Nike
09.2021 - 03.2022

Associate of Science - Fire Science

Skagit Valley College

High School Diploma -

Sehome High School
Michael Rosales