Michael Ross
Chicago,Illinois
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Row House
Chicago, United States
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on current promotions, upgrades, or new offerings available under current plan.
- Handled calls per shift signed up new customers, retrieved customer data, presented relevant product information, and canceled services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Retained existing clients and developed 80+ new accounts by extending high quality and efficient support service
Assistant Manager
Nordstrom Rack
Chicago, Illinois
02.2019 - 08.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Managed over 50 customer calls per day Increasing sales by 10%
Crew Member
AMC Theatres
Chicago, Illinois
04.2016 - 12.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collect payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Inspected kitchen equipment and appliances 10 times per week to verify functional operation
Education
Associate of Science -
Malcolm X College
Chicago, IL01.2017
High School Diploma -
Kenwood Acadmey
Chicago, IL05.2015
Skills
- Customer service expert
- Critical Thinking
- Written Communication
- Problem-Solving
- Social media tools
- Customer engagement
Timeline
Front Desk Manager
Row House
03.2021 - Current
Assistant Manager
Nordstrom Rack
02.2019 - 08.2021
Crew Member
AMC Theatres
04.2016 - 12.2019
Associate of Science -
Malcolm X College
High School Diploma -
Kenwood Acadmey