Olivia Corbitt
Trenton,KY
Summary
Front desk manager with proven experience resolving guest issues and improving customer support outcomes. Applies product knowledge to strengthen satisfaction and enforce service standards. Develops training materials and supports onboarding through coaching. Optimizes front desk workflows to increase productivity in high-demand settings.
Overview
10
10
years of professional experience
Work History
Front Desk Manager
Lyndon's Salon Boutique
Clarksville, Tennessee
08.2024 - Current
- Managed front desk tasks and supported smooth guest check-in flow.
- Supervised reception staff and delivered training on customer service standards.
- Answered guest questions and resolved concerns to support positive guest experience.
- Handled escalated concerns quickly and maintained customer satisfaction during conflicts.
- Identified customer needs through engagement and recommended suitable products.
- Provided support to customers through phone and email communication.
- Coordinated team communication to confirm availability and resolve scheduling conflicts.
- Used scheduling software to build and update detailed calendars.
- Tracked appointments and revised schedules for priority changes.
- Monitored inventory levels to keep stock available and reduce shortages.
- Implemented inventory control processes to maintain organization and efficiency in storage areas.
Manager Trainee
Hertz Car Rental
Killeen, Texas
02.2023 - 08.2024
- Managed daily operations to keep the rental process running smoothly.
- Processed rental agreements and payments accurately and efficiently.
- Guided customers in selecting rental vehicles that met specific needs.
- Answered customer questions and concerns quickly to support satisfaction.
- Addressed customer inquiries and complaints with effective communication to ensure satisfaction.
- Clarified vehicle features and rental policies to enhance customer understanding.
- Worked with operations team to coordinate vehicle availability and maintenance.
- Completed vehicle inspections to confirm cleanliness and functionality.
- Helped with inventory management to maintain vehicle availability.
Front Desk Receptionist
Lyndon's Salon Boutique
Clarksville, Tennessee
06.2019 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assessed customer needs promptly to enhance service delivery.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Documented client interactions in company database to ensure accurate record-keeping.
- Developed scripts for calls to improve communication with potential clients.
Beertender
Tennessee Valley Brewing Company
Clarksville, Tennessee
10.2016 - 06.2019
- Poured and served craft beers, enhancing customer experience through personalized service.
- Educated guests on beer options, facilitating informed selection choices and promoting product knowledge.
- Monitored inventory levels and restocked supplies to maintain bar operations.
- Processed cash transactions accurately during busy service periods.
- Verified customer identification to ensure compliance with legal drinking age requirements.
- Complied with alcohol service laws and state liquor regulations.
- Executed opening and closing responsibilities, ensuring efficient bar setup and teardown for smooth operations.
Server/Bartender
Demo's Resturant
Clarksville, New York
11.2016 - 10.2017
- Prepared and served cocktails and beverages efficiently.
- Explained drink flavors and taste profiles to assist customers in making informed ordering decisions.
- Provided exceptional customer service to enhance dining experiences.
- Coordinated with kitchen staff to ensure prompt food delivery for an enhanced dining experience.
- Maintained composure during peak service times, ensuring consistent high-quality service. and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within a fast-paced environment.
- Trained new servers on menu items and service standards.
- Welcomed guests warmly at the entrance. with friendliness and professionalism.
Education
Associate of Arts -
Austin Peay State University
Clarksville, TN08-2017
High School Diploma -
Cheatham County Central High School
Ashland City, TN05-2015
Skills
- Customer Service Expert
- Guest engagement
- Issue resolution
- Team collaboration
- Scheduling systems
- Stock control
- Client support
- Upselling strategies
- Employee oversight
- Training development
Timeline
Front Desk Manager
Lyndon's Salon Boutique
08.2024 - Current
Manager Trainee
Hertz Car Rental
02.2023 - 08.2024
Front Desk Receptionist
Lyndon's Salon Boutique
06.2019 - 08.2022
Server/Bartender
Demo's Resturant
11.2016 - 10.2017
Beertender
Tennessee Valley Brewing Company
10.2016 - 06.2019
Associate of Arts -
Austin Peay State University
High School Diploma -
Cheatham County Central High School