Michael Ross
CAMARILLO,CA.
Summary
Proven skills in sales and assistant management. Accomplishments include exceeding sales goals by formulating strategies, executing and completing projects, helping build strong sales teams, and generating higher sales volume by providing superior customer service.
Overview
24
24
years of professional experience
Work History
Owner
Mike’s Pro Detail
02.2020 - Current
- Coordinated and performed operations in the cleaning and detailing of motor vehicles
- Detailed customer cars, consisted of vacuuming and shampoo car interiors, wash and waxing exteriors
- Maintained superior customer service with five-star service ratings on Google / Yelp
Driver
UBER
04.2014 - 01.2020
- Assist community of riders to get around Los Angeles in a safe and efficient manner
- Communicate with riders by way of smartphone device and associated application
- Ensure passengers receive superior customer service while in route to final destination
- Maintain an excellent customer service rating as rated by passengers
Inbound Sales Representative
Gravity Defyer
04.2013 - 10.2014
- Top sales person for 8 consecutive months
- Managed minimum of 80 inbound customer service calls per day
- Provided friendly and professional customer service
- Performed upselling of merchandise and products
Sales Associate
Bloomingdales
08.2010 - 03.2012
- Managed sales transactions of high-end women’s shoes, including the processing of exchanges, and returns
- Assisted customer with opening of new Bloomingdales credit card accounts
- Assisted with organization of shoe stock room
Sales Representative
Nordstrom
04.1999 - 07.2010
- Ranked as top store representative for opening new credit/charge accounts
- Processed shoe sales, exchanges, and/or returns
- Assisted management team with various projects as needed
- Assisted with organization of shoe stock room
Casual Handler/Shuttle Driver
Federal Express
11.2002 - 12.2003
- Loaded and transported packages from airport to primary location
- Processed shipments using FedEx scanning equipment
- Coordinated shipments and transportation to meet delivery deadlines
Education
High School Diploma -
El Camino Real Charter High School
Woodland Hills, CA06.1996
Timeline
Owner
Mike’s Pro Detail
02.2020 - Current
Driver
UBER
04.2014 - 01.2020
Inbound Sales Representative
Gravity Defyer
04.2013 - 10.2014
Sales Associate
Bloomingdales
08.2010 - 03.2012
Casual Handler/Shuttle Driver
Federal Express
11.2002 - 12.2003
Sales Representative
Nordstrom
04.1999 - 07.2010
High School Diploma -
El Camino Real Charter High School
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