Michael Royce
Evansville,IN
Summary
Store Manager with extensive experience overseeing operations of a $12 million store. Demonstrates a strong ability to drive sales performance through effective staff training and development, while ensuring optimal inventory management and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Store Manager
Ross Dress for Less
Evansville, Indiana
03.2015 - Current
- Directed operations of $12 million store to achieve financial targets.
- Trained and developed staff to elevate customer service and drive sales performance.
- Oversaw inventory management to maintain optimal stock levels and strategic product placement.
- Analyzed store reports to identify controllable expenses and strengthen overall performance.
Store Manager
DXL
Evansville, IN
07.2013 - 03.2015
- Set sales goals and budgets, hired and trained staff, coached team members on effective selling behaviors to drive sales performance.
- Managed daily store operations and staff scheduling for seamless workflow.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Developed clear performance goals to improve team productivity and align with retail objectives.
- Trained and mentored employees on customer service and product knowledge.
General Manager
America's Car-Mart
Owensboro, KY
10.2008 - 07.2013
- Met company standards and expectations for sales, collections, cost containment, and profitability.
- Coordinated sales promotions and established performance goals to drive results.
- Analyzed budgets to identify areas in which expenses could be cut, and allocated operating budget.
- Mentored and coached team members to enhance skills and support professional growth.
Education
Associate of Applied Science - Strategic Leadership courses
Arkansas State University
Mountain Home, AR05-2005
Skills
- Inventory management
- Sales performance analysis
- Customer relationship management
- Strategic planning
- Time management and deadlines
- Training and mentoring
- Leadership and motivation
- Team building
- Sales floor presentation
Accomplishments
- Top Store of the year in my volume brand 24 and 25
- Mentored and trained five associates who were promoted to the position of Store Manager.
- Associate Engagement top 10% in the company
Timeline
Store Manager
Ross Dress for Less
03.2015 - Current
Store Manager
DXL
07.2013 - 03.2015
General Manager
America's Car-Mart
10.2008 - 07.2013
Associate of Applied Science - Strategic Leadership courses
Arkansas State University