Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael Rubin

Fort Lauderdale,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Benelli Motorcycles
Sunrise, FL
10.2019 - 02.2021
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Representative

United Health Care Group, Maryland Heights MO
North Lauderdale, FL
08.2016 - 10.2019
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Cook/Sous Chef

Mama Choa Latin Kitchen
03.2013 - 10.2015
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Resolved customer complaints regarding food quality or services provided.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.

Education

Miami Dade College
Miami, FL

Valencia College
Orlando, FL

Skills

  • Account updating
  • Inbound and Outbound Calling
  • Data Entry
  • Paperwork Processing
  • Product Knowledge
  • Active Listening
  • Documentation
  • Payment Processing
  • System implementation

References

  • Nataija StSurin ( Former Supervisor with United HealthCare) - (954)982-5985

Timeline

Customer Service Representative

Benelli Motorcycles
10.2019 - 02.2021

Customer Service Representative

United Health Care Group, Maryland Heights MO
08.2016 - 10.2019

Cook/Sous Chef

Mama Choa Latin Kitchen
03.2013 - 10.2015

Miami Dade College

Valencia College

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Michael Rubin