Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Rudolph

Erie,PA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Intensive Case Manager

Erie County Office of Drug and Alcohol
02.2025 - Current
  • Promoted client self-sufficiency with comprehensive assessments, goal setting, and regular progress monitoring.
  • Maintained accurate documentation of case activities, ensuring compliance with agency policies and legal requirements.
  • Prevent homelessness among at-risk individuals by connecting them with appropriate housing options and financial assistance programs.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Administered assessments to identify clients' needs and establish treatment plans.

Juvenile Counselor

Edmund L Thomas Adolescent Center/Erie County PA
04.2024 - 02.2025
  • Supported behavioral and mental health goals by developing individualized service plans
  • Enhanced communication between youth and their providers
  • Established trust-building relationships with clients through empathetic listening, open communication, and genuine concern for their wellbeing.
  • Evaluated clients'' progress regularly, adjusting treatment approaches accordingly to achieve optimal outcomes.
  • Maintained detailed case files, documenting interventions, progress reports, and relevant correspondence with caseworkers and providers
  • Conducted risk assessments to determine appropriate levels of supervision based on individual needs and potential safety concerns within the facility or community settings.
  • Participated in ongoing professional development opportunities to stay current on best practices for juvenile counseling services.

Homemaker

Stay At Home Dad
05.2021 - 04.2024

Operations Manager

Romolo Chocolates
05.2011 - 05.2021
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Verified compliance with best business practices throughout organization.
  • Maintained constructive client and vendor relationships.
  • Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.

Manager

Romolo Chocolates
09.2006 - 04.2011
  • Maximized performance by monitoring daily activities and mentoring teams of department associates.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Conducted monthly inventories of raw materials and components on work floor.

Education

Bachelor of Arts - Criminal Justice

Gannon University
Erie, PA
05.2003

Skills

  • Work Flow Planning
  • Solutions Development
  • Project Development and Life Cycle
  • Team Leadership
  • Relationship Development
  • Complex Problem Analysis
  • Employee Relations and Conflict Resolution
  • Staff Management
  • Data Analysis
  • Youth advocacy
  • Suicide prevention
  • Life skills development
  • Multicultural competence
  • Family engagement
  • Psychosocial evaluation
  • Mental health assessment
  • Individual counseling
  • Victim empathy
  • Verbal and written communication
  • Behavior management
  • Mental health support
  • Crisis intervention
  • Crisis management

Timeline

Intensive Case Manager

Erie County Office of Drug and Alcohol
02.2025 - Current

Juvenile Counselor

Edmund L Thomas Adolescent Center/Erie County PA
04.2024 - 02.2025

Homemaker

Stay At Home Dad
05.2021 - 04.2024

Operations Manager

Romolo Chocolates
05.2011 - 05.2021

Manager

Romolo Chocolates
09.2006 - 04.2011

Bachelor of Arts - Criminal Justice

Gannon University

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