Michael Ruediger
Cherry Hill
Summary
Dynamic hospitality professional with a proven track record at Miller's Ale House, excelling in customer service and team collaboration. Adept at managing high-pressure situations and enhancing guest experiences through effective complaint resolution and time management. Committed to maintaining operational excellence and fostering a welcoming environment for all patrons.
Overview
2
2
years of professional experience
Work History
Host
Miller's Ale House
07.2025 - Current
- Greeted and seated guests, ensuring timely service and smooth flow of operations.
- Managed waitlist effectively, optimizing seating arrangements during peak hours.
- Assisted with menu explanations, enhancing guest experience through knowledgeable recommendations.
- Collaborated with kitchen staff to ensure prompt food delivery and address customer inquiries.
- Handled reservations using digital systems, streamlining booking processes for guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Responded to customer feedback promptly, resolving issues to enhance satisfaction levels.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked well in diverse team settings by partnering with others to complete tasks.
Busser
Outback Steakhouse
07.2024 - 10.2024
- Assisted servers by promptly clearing tables and resetting for new guests.
- Maintained cleanliness of dining area and ensured prompt service delivery.
- Supported team in organizing supplies and restocking essential items efficiently.
- Adapted quickly to changing demands, ensuring smooth restaurant operations.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
Education
GED -
Camden County College
Blackwood, NJ04.2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Greeting guests
- Effective multitasking
- Guest complaint resolution
- Hospitality service expertise
Timeline
Host
Miller's Ale House
07.2025 - Current
Busser
Outback Steakhouse
07.2024 - 10.2024
GED -
Camden County College