Michael Runion
Smithfield,NC
Summary
Customer-focused sales advisor with 3 years of experience in retail, specializing in enhancing customer satisfaction and driving sales. Demonstrated expertise in managing front-end operations and cash handling while delivering exceptional service in high-pressure environments. Proficient in product demonstrations and upselling, with a solid background in technical support and communication. Dedicated to creating positive shopping experiences and optimizing team performance.
Overview
3
3
years of professional experience
Work History
Sales Advisor
Best Buy
Garner, NC
09.2023 - Current
- Facilitated order pickups and efficiently processed customer checkouts.
- Provided product information and answered customer inquiries effectively.
- Maintained knowledge of current promotions and sales events.
- Resolved product or service-related issues for customers.
- Provided clear guidance to customers regarding next steps when confused.
- Maintained cleanliness of desk and floor areas to promote a welcoming environment.
- Processed returns at end of day to ensure accurate inventory.
- Conducted cash register counts and completed bank deposits on designated days.
- Assisted customers in locating desired products and services, enhancing their shopping experience.
- Promoted memberships and Best Buy credit cards to meet customer needs.
Customer Lead/Supervisor
Food Lion
Smithfield, NC
08.2022 - 08.2023
- Executed cash register operations, ensuring efficient customer checkouts and assistance in locating grocery items.
- Promoted MVP card benefits to enhance customer loyalty and engagement.
- Maintained cleanliness of work area throughout shifts to uphold hygiene standards.
- Processed returns at end of day, ensuring accuracy and customer satisfaction.
- Delivered comprehensive customer service, including transactions for Western Union, money orders, and lottery tickets.
- Managed workflow by retrieving shopping carts from outside store premises.
- Conducted safe and register counts, completing daily bank deposits efficiently.
- Oversaw front-end operations, greeting customers and assisting with inquiries to streamline service.
- Communicated daily schedule and delegated work to employees.
Education
Associate of Science - Computer Science
Johnston Community College
Smithfield, NC06-2025
Skills
- Customer service
- Time management
- Problem solving
- Upselling products
- Sales strategies
- Promotional expertise
- Product demonstrations
- Brand awareness
- Customer retention
- POS
- Cash handling
- Objection handling
- Closing deals
Timeline
Sales Advisor
Best Buy
09.2023 - Current
Customer Lead/Supervisor
Food Lion
08.2022 - 08.2023
Associate of Science - Computer Science
Johnston Community College
Similar Profiles
Joseph ElgueraJoseph Elguera
Computer Sales Advisor at Best BuyComputer Sales Advisor at Best Buy
Claire MelhemClaire Melhem
Apple Certified Advisor and Floor Lead at Best BuyApple Certified Advisor and Floor Lead at Best Buy
Jeremy FortJeremy Fort
Product Flow Specialist at Best BuyProduct Flow Specialist at Best Buy
Samuel PalmeroSamuel Palmero
Order Support Lead at Best BuyOrder Support Lead at Best Buy
Riley ColquhounRiley Colquhoun
Sonar Technician at United States NavySonar Technician at United States Navy