MICHAEL SADDLER

• Supervise and train staff on customer service.
• Train team members in successful strategies to grow customer pay by 100% while maintaining strong internal process.
• Develop and implement new vendors for improving inventory sourcing and reducing time required locating parts while getting 60% more below the line monies..
• Oversaw employee performance, correct problems, and increase efficiency to maintain productivity targets.
• Set employee schedules for consistent staff coverage and delegate work assignments based upon experience and strengths.
• Lead improvement initiatives to advance operational efficiencies and increase revenue.
• Prospect for leads to build pipeline and convert to sales opportunities.
• Created employee schedules to align coverage with forecasted demands.

• Achieved 121% revenue growth while increasing profits by 304% through solid sales and budget control strategies
• Decreased turnover by 72% with strategies such as first year tenure bonuses, weekly productivity bonus, effective goal setting with proper road mapping and effective processes.
• Strengthened Repair Order count by 74% with development of business sources such as same day/next day service, service drive appraisals and service business development process
• Organized teams with business goals and sales objectives based on forecasts
• Coached and developed sales team with demonstrated success in selling vehicle, dealerships and them self
• Supervised staff, overseeing day-to-day operations.

• Achieved revenue and profit targets through solid promotional and budget control strategies.
• Reduced turnover with strategies such as first year tenure bonuses, effective goal setting with proper road mapping and effective training policies.
• Supervised staff at 2 locations, managing all facets of day-to-day business
• Aligned teams with business goals and sales objectives based on forecasts.
• Coached and developed sales team with demonstrated success in selling vehicle, dealerships and them self.
• Boosted revenue with development of new business sources such as next day service/body shop appraisals and service business development center.
• Delivered high service levels consistently by incorporating customer feedback and monitoring employee performance.
• Established successful teams with effective recruitment and training strategies.
• Motivated employees to achieve sales goals through rankings, contests, and prizes.
• Coordinated weekly meetings to discuss targets, marketing campaigns, and strategy improvements.