Summary
Overview
Work History
Education
Skills
Timeline

Michael Saenz

Downey

Summary

During my time at Walmart, I honed my communication and customer service skills by interacting with a wide range of customers daily. I learned to actively listen to their needs, provide clear information, and address any concerns or issues to ensure a positive shopping experience. My ability to stay calm and professional in high-pressure situations allowed me to efficiently resolve problems, contributing to customer satisfaction.

Working in a collaborative team environment, I embraced the role of a team player, assisting colleagues whenever necessary and ensuring smooth operations throughout the store. I was always ready to step in and help, fostering a supportive work atmosphere.

Additionally, I excelled in both fast-paced and low-paced work environments. Whether managing high volumes of customers during peak hours or maintaining inventory and store organization during quieter times, I adapted quickly to the changing pace, demonstrating flexibility, time management, and the ability to meet performance targets consistently.

Overview

1
1
year of professional experience

Work History

Associate

Walmart
07.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

El Rancho Highschool, Pico Rivera, CA
06-2025

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Customer engagement
  • Relationship building
  • Courteous and professional

Timeline

Associate - Walmart
07.2024 - Current
El Rancho Highschool - High School Diploma,
Michael Saenz