Michael Saenz
Middletown,NY
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout the area. Excellent record of success driving improvements and elevating public the profile for the brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
1
1
Language
1
1
Certification
32
32
years of post-secondary education
24
24
years of professional experience
Work History
District Manager
Wingstop
Middletown, NY
05.2019 - Current
- Led operational strategies to enhance customer service and satisfaction across multiple locations.
- Managed team performance, providing training and support to increase employee engagement.
- Coordinated inventory management to ensure timely product availability and minimize waste.
- Oversaw compliance with health and safety regulations in all district restaurants.
District Manager
IHOP
Middletown, NY
06.2002 - 02.2025
- Led operational strategies to enhance customer service and satisfaction across multiple locations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Managed team performance, providing training and support to increase employee engagement.
- Coordinated inventory management to ensure timely product availability and minimize waste.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
Education
Associates Degree - Business Management
Orange County Community College
Middletown, NY 08.1996 - 05.2028
Skills
- Operations management
- Compliance oversight
- Operational improvement
- Performance evaluation
- Employee training
- Team management
- Leadership
- Leadership development
- Team building
- Customer service
- Problem resolution
- Staff development
Languages
Spanish
Professional
Certification
- Serve Safe
Timeline
District Manager
Wingstop
05.2019 - Current
District Manager
IHOP
06.2002 - 02.2025
Associates Degree - Business Management
Orange County Community College
08.1996 - 05.2028