Michael Saffold
Oklahoma City
Summary
Dynamic professional with extensive experience at FedEx Express, excelling in time management and client counseling. Proven track record in enhancing customer satisfaction and streamlining operations. Adept at inventory management and project coordination, consistently delivering results that exceed expectations while maintaining high safety standards.
Overview
36
36
years of professional experience
Work History
Package Transportation & Front Desk Associate
FedEx Express
04.2021 - Current
- Transport customer packages of up to 50 pounds daily & safely
- Supported customers with shipping needs and resolved concerns as front desk associate
- Enhanced customer experience through effective time management
- Provided management with constructive feedback on customer experiences which helps enhance the customer's experience
- Maintained compliance with safety standards through ongoing education programs.
- Inventory preparation & Transportation
Operations Associate
Habakkuk Health
12.2026 - 05.2026
- Managed inventory levels to ensure stock availability
- Processed invoices for timely payments to vendors
- Coordinated project activities to ensure timely completion
- Facilitated communication between team members and stakeholders
- Oversaw distribution of medical devices to healthcare providers
- Coordinated medical device distribution to enhance service delivery
Front Desk Associate
Extended Stay Hotels
08.2010 - 05.2021
- Managed sales and customer relations for new and existing hotel tenants, enhancing tenant experiences.
- Assisted various businesses manage employee travel accommodations
- Initiated inquiries for hotel rates and sales promotions to enhance client offerings.
- Cultivated hospitality relations to ensure guest satisfaction and foster loyalty.
- Assist the general manager with account organization & sales
- Building & safety management for hotel guest
- Worked part-time in various roles to support operational needs.
Frontline Insurance Claims Representative
Farmers Insurance
04.2018 - 02.2020
- Initial contact for catastrophic, major, and minor automobile accidents and property damage claims:
- Handled inbound customer calls to address inquiries promptly
- Provided support and guidance to insured during catastrophic events and hardships
- Administered legal insurance documents to ensure compliance and accuracy
- Set up meetings between claims adjuster and our insured
- Initiated vehicle inspection and repair dates
- Organized insurance client files
- Utilized time management techniques to prioritize tasks efficiently
Insurance Customer Service Specialist
AAA/CSAA Insurance Company
10.2012 - 07.2016
- Managed customer accounts, applied payments & credits, and provided professional insurance counseling:
- Responded to customer service calls to ensure satisfaction and support.
- Executed payment management to ensure accuracy and organization of financial transactions.
- Delivered account services to manage client accounts effectively.
- Collaborated with management and coworkers regarding client needs
- Facilitated insurance policies using small manageable changes
- Set up continuing education options to maintain my agent licenses.
Frontline Insurance Sales Agent/Underwriter
Hartford Insurance Company
10.2003 - 07.2010
- Promoted optimal insurance benefit options to new clients, aligning solutions with their specific needs.
- Presented tailored policy limits and competitive rates to senior citizen market, enhancing client satisfaction.
- Gathered information to tailor services for customer requirements.
- Wrote new policies based on specific limits, ensuring compliance with client requirements.
- Underwrite policies based on state-specific guidelines
- Assumed responsibility of new client calls
Lead Loan & Refinance Officer
MidFirst Bank
09.2002 - 09.2003
- Managed new & existing housing loans, enabling U.S. families to purchase homes or refinance mortgages.
- Initiated processes for new mortgage loans, facilitating home purchases for clients.
- Promoted diverse loan options, ensuring clients understood their financial choices.
- Document & finalize loan applications
- Reviewed client loan contracts
- Managed incoming client calls to address inquiries and provide information.
- Rewrite existing loan
Lead Shipping and Receiving Associate
Fleming Foods
10.1994 - 12.1998
- Purchased, shipped, and received computer equipment for retail stores, ensuring timely availability for sales operations.
- Coordinated shipping efforts with appointed buyers to optimize delivery schedules.
- Shipped requested materials
- Received inbound merchandise
- Managed inventory and equipment for retail locations.
- Established purchasing options for new and existing equipment to streamline procurement process.
Assistant Manager
J.C. Penney Companies
07.1990 - 10.1994
- Coordinated department presentations and sales events to enhance customer engagement.
- Managed team operations and activities to ensure smooth daily functions.
- Facilitated in-person customer interactions to improve service quality.
- Inventory management
Education
High School Diploma -
Douglass High School
Oklahoma City, OK05-1986
Some College (No Degree) - 1 Year Freshman Studies (August 1986 - May 1987)
Mid America Bible College
Oklahoma City, OKSome College (No Degree) - College of Design (August 1987 to May 1989)
University of Oklahoma
Norman, OKSkills
- Logistics coordination
- Package handling
- Front desk operations
- Project management
- Scheduling
- Time management
- Data privacy
- Problem solving
- Analytical thinking
- Detail orientation
- Customer service
- Communication skills
- Client counseling
Accomplishments
- Consistently maintained a professional insurance licenses in 46 states
- Sales Achievement Awards for 2007 & 2009 Hartford Insurance Co.
- Product & Inventory Manager for fortune 500 company (Fleming Foods Co.)
- Microsoft Office, Power Point, & Microsoft Excel (trained)
- Employee of The Year (J.C. Penney)
Timeline
Operations Associate
Habakkuk Health
12.2026 - 05.2026
Package Transportation & Front Desk Associate
FedEx Express
04.2021 - Current
Frontline Insurance Claims Representative
Farmers Insurance
04.2018 - 02.2020
Insurance Customer Service Specialist
AAA/CSAA Insurance Company
10.2012 - 07.2016
Front Desk Associate
Extended Stay Hotels
08.2010 - 05.2021
Frontline Insurance Sales Agent/Underwriter
Hartford Insurance Company
10.2003 - 07.2010
Lead Loan & Refinance Officer
MidFirst Bank
09.2002 - 09.2003
Lead Shipping and Receiving Associate
Fleming Foods
10.1994 - 12.1998
Assistant Manager
J.C. Penney Companies
07.1990 - 10.1994
High School Diploma -
Douglass High School
Some College (No Degree) - 1 Year Freshman Studies (August 1986 - May 1987)
Mid America Bible College
Some College (No Degree) - College of Design (August 1987 to May 1989)
University of Oklahoma