Michael Salehzadeh
Algonquin,IL
Summary
Dynamic professional with extensive experience in pharmacy operations and inventory management. Skilled in resolving billing issues and delivering exceptional customer service. Seeking to leverage strong problem-solving abilities to improve operational effectiveness and patient satisfaction.
Overview
1
1
Language
1
1
Certification
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Elk Grove Village, Illinois
03.2026 - Current
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Managed daily pharmacy operations to ensure efficient service delivery.
- Supervised pharmacy staff to maintain high standards of customer care.
- Coordinated medication inventory management to prevent stock shortages.
- Monitored inventory levels to ensure adequate supplies are available at all times.
- Trained new employees on pharmacy procedures and software systems.
- Assisted in scheduling staff shifts to meet operational needs effectively.
- Monitored compliance with regulatory requirements and best practices.
- Coordinated with insurance companies regarding billing issues or payment disputes.
Senior Pharmacy Technician
Walgreen's Pharmacy
Schaumburg, IL
08.2019 - 03.2026
- Processed and dispensed medications following prescription orders.
- Maintained inventory levels and organized medication storage areas.
- Assisted pharmacists in patient consultations and medication management.
- Operated pharmacy software for prescription processing and billing.
- Trained junior technicians on pharmacy operations and safety protocols.
- Ensured compliance with health regulations and pharmacy policies.
- Maintained and updated patient profiles, including allergies, medications and lab results.
- Managed customer service inquiries from patients regarding their medications or billing issues.
- Ordered medications from wholesalers as needed to maintain adequate stock levels.
- Processed third-party insurance claims for reimbursement of medications.
- Coordinated delivery services for patients unable to pick up their medications in person.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Addressed and resolved patient complaints and concerns.
Pharmacy Technician
Walgreens
Schaumburg, Illinois
11.2015 - 08.2019
- Processed insurance claims and resolved billing issues promptly.
- Maintained a clean and organized pharmacy workspace to enhance workflow.
- Ordered medications from wholesalers to maintain adequate stock levels.
- Processed prescriptions accurately and efficiently for patient pick-up.
- Assisted pharmacists with medication inventory management and restocking shelves.
- Maintained clean and organized workspaces to comply with safety standards.
- Handled customer inquiries and provided exceptional service at the pharmacy counter.
- Operated pharmacy software for prescription entry and insurance billing tasks.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Education
Associate of Arts -
William Rainey Harper College
Palatine, IL 08.2014 - 06.2017
Associate of Science -
William Rainey Harper College
Palatine, IL 08.2014 - 06.2017
Skills
- Pharmacy operations
- Inventory management
- Regulatory compliance
- Pharmacy software
- Billing resolution
- Customer service
- Problem solving
- Attention to detail
- Professional ethics
Certification
- PTCB certified
- Certified immunizer
Languages
English
Native/ Bilingual
Timeline
Pharmacy Operations Manager
Walgreens
03.2026 - Current
Senior Pharmacy Technician
Walgreen's Pharmacy
08.2019 - 03.2026
Pharmacy Technician
Walgreens
11.2015 - 08.2019
Associate of Arts -
William Rainey Harper College
08.2014 - 06.2017
Associate of Science -
William Rainey Harper College
08.2014 - 06.2017