Emily Wingett
Fort Lauderdale
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
United Healthcare
Remote
09.2021 - 03.2026
- Processed and dispensed medications accurately to ensure patient safety.
- Maintained inventory levels using automated systems to optimize stock management.
- Assisted pharmacists in medication therapy management for improved patient outcomes.
- Implemented new training materials that improved onboarding processes for new staff members.
- Collaborated with healthcare professionals to streamline prescription workflows and reduce errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Educated patients on medication usage and potential side effects to enhance compliance.
Customer Service Representative
Global Response
Remote
08.2019 - 08.2021
- Resolved customer inquiries with efficient problem-solving techniques to enhance satisfaction.
- Guided team members in best practices for handling complex customer issues, ensuring consistent service quality.
- Implemented process improvements that streamlined communication between departments, boosting operational efficiency.
- Trained new hires on company policies and customer service protocols to ensure seamless onboarding experience.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Billing And Coding - Billing
US Career Institute
Online11.2021
High School Diploma -
Hollywood Hills High School
Hollywood, FL06.2016
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Patient confidentiality
- Insurance verification
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Multitasking
- Attention to detail
Timeline
Pharmacy Technician
United Healthcare
09.2021 - 03.2026
Customer Service Representative
Global Response
08.2019 - 08.2021
Billing And Coding - Billing
US Career Institute
High School Diploma -
Hollywood Hills High School